Also downloading the Windows 8.1 RT System Update 28th November...will see what it does (I imagine it'll at least solve the Audio Enhancement conflict)
Surface 2 Speaker/Sound Problems
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Anonymous
I just purchased two new Surface 2's and I am noticing a significant reduction in volume from the speakers compared to my old Surface RT. The speakers also lack any kind of bass. They are very "tinny" and shallow sounding. When using headphones, there is plenty of bass sound and the volume level is not an issue.
I am also experienceing a significant amount of sound crackling (from the speakers and attached headphones) when streaming video from Amazon Instant Video using both the desktop and metro versions of IE. I do not experience this crackling problem with other sound sources like Xbox music, gaming, or other website streaming video (i.e. YouTube).
Since I was experiencing this on two different Surface 2's, it seems unlikely that this is a hardware issue. This is most likely a software/driver issue. Is there anything that I can do to resolve this problem, other than wait for a possible software or firmware update?
Thanks.
Surface | Other
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Anonymous
2013-11-28T21:07:42+00:00 -
Anonymous
2013-11-28T20:44:04+00:00 downloaded a new hardware update some minutes ago which includes a new audio driver.
Still not very loud, but now its ok
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Anonymous
2013-11-27T23:53:57+00:00 When in doubt--refresh! I was having the same problems and didn't have the patience to did into driver versions and such -- so I just did a refresh and presto-fixed! (still too tinny with no bass but at least I have sound!)
Thanks to both of you for showing me that. The sound is back, but its still muffled and such. At least I can use it now - you made my day!
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Anonymous
2013-11-27T17:45:24+00:00 When in doubt--refresh! I was having the same problems and didn't have the patience to did into driver versions and such -- so I just did a refresh and presto-fixed! (still too tinny with no bass but at least I have sound!)
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Anonymous
2013-11-27T17:25:12+00:00 I will try this when I get home tonight - thank you so much for taking the time to help!