Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous
2024-02-08T07:57:04+00:00

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

Surface | Surface Pro | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2024-03-19T19:16:03+00:00

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

62 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-02-22T09:10:05+00:00

    had the same issue I changed the refresh rate setting to 120Hz and it was solved.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-02-22T03:51:10+00:00

    I am having the same issue, and went through every troubleshoot on this list, with no luck.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-02-19T18:42:53+00:00

    Working with Excel sheets is a real horror, scrolling through the columns is not smooth at all

    Aaaargh !!

    My Surface Pro 5 with 4gb ram goes much smoother, even with big sheets

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-02-16T14:19:49+00:00

    this works for me! Thank you very much!

    Was this answer helpful?

    0 comments