Some keys on my type cover are not working, is that problem common?

Anonymous
2013-03-12T13:43:30+00:00

I've got a brand new type cover for my Surface pro and straight out of the box some keys are not working I think it's a hardware issue, I've also heard that this is a common defect and I'm afraid to exchange for a new one worrying to get another one with defect. If you do have the type or the touch cover for how long has been working so far? 

Thank you very much.

Surface | Surface Pro | Install and update

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Anonymous
2013-03-15T19:49:50+00:00

Hi there Rsegecin.

Sorry to hear you are having issues with your Type Cover. It does sound as though you need a replacement. Before setting up an exchange, a few steps you could try include:

  1. Ensure all updates are installed
  2. Disconnect and reconnect the Type Cover several times
  3. Open a Word document (or something you can type in) and repeatedly press the keys that are not currently working

If after trying those troubleshooting steps, you still do not have any luck, you can set up an exchange through our Online Service Center.

I hope that helps. Let us know!

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Anonymous
2015-07-10T17:15:46+00:00

Hi dallhull,

Thank you for participating in this thread.  What Surface are you using? 

Have you tried the steps in our support article Troubleshoot your Surface Cover ?

Let us know how it goes.

Kind regards,

Clare

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Anonymous
2013-10-01T21:29:39+00:00

Greetings Jkrig,

Thanks for following up, I'd suggest contacting Surface Technical Support.

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Anonymous
2013-09-15T21:47:36+00:00

Hello WayneKarlen.

Sorry to hear you are having an issue with your Type Cover.

Are you able to use a different cover or that cover on another device without this issue? If you believe the Type Cover to be damages, you can visit our Self Service Center or contact our support team.

Hope this helps.

Best regards.

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Anonymous
2013-08-06T22:09:30+00:00

Greetings FrankPJB,

Thank you for following up. With the information you've given, I'd recommend going ahead and putting in for an exchangeon your cover, as there may be a physical connection issue at the connector.

Also, please only use rubbing alcohol and a soft cloth to clean your Keyboard or Surface connections.

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Anonymous
2013-04-08T23:25:08+00:00

Greetings Kodopan,

Sorry to hear that your Type cover stopped responding. The method you were referring to was called "Advanced Exchange." Currently the feature has been disabled.

You may be able to contact a support agent via Chat or Phone here.

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  1. Anonymous
    2017-04-22T07:58:09+00:00

    i have tried contacting answer desk but unsuccessful. I have also attempted to return the device but the support site stops responding at "Select a category". Now it says my device is out of warranty since Mar 17, 2017.

    I am in Nigeria and we do not have service centers here.

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