Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2021-01-13T13:56:31+00:00

    Yeah, it usually works for a couple of hours after installing an update :D 

    Gets you hopeful!

    I'm starting to wonder if they're just pulling our legs :D 

    BUT one thing that ive been trying out for a while, is to switch to the High Performance battery plan.

    It doesn't mitigate the problem completely, but I have much less problems now than before.

    Now and then I have to re-plug the keyboard (maybe once per day). Before this, re-plugging didnt help for me.

    You need to use the powershell command line to enable the high performance plan, microsoft has hidden it on surface machines.

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  2. Anonymous
    2021-01-13T11:23:51+00:00

    Edit: Nope, the keyboard and mouse drop is back!

    <originalMsg>Just a heads up that I installed the new windows 10.019042.746. I have not had the keyboard or mouse disconnect_ since. But it is only one hour. I am using the Hub 1 . I will switch to hub 2. Let us know if this fixes the issues for you. I am wondering if really fixed, or just a temporary reprieve. <\originalMsg>

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  3. Anonymous
    2021-01-09T19:51:53+00:00

    Sean,

    You are much luckier than many of us! Thank you for the information.

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  4. Anonymous
    2021-01-09T03:43:47+00:00

    Andrew, 

    I return right at 30 days. However, I have talked with someone in sales and they have informed me that exception can be made under the right circumstances. I would assume product that fails to meet basic needs of ANY computer should do it. 

    Or

    A class action.

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