A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.
Eddy.
Surface Book 3 - external keyboard and mouse
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Anonymous
I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it. I have used this setup without any issues for over 2 years with Surface Laptop 1.
With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes. Mouse motion ceases then resumes.
I have a video of the mouse re I continuously move the mouse in a circle
https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY
I have tried plugging the mouse into one of the SB3 USB ports and get the same result.
I know others have seen this problem. It should be easy to reproduce. Can someone from Microsoft try this please.
This looks to be a level USB message handling problem. Note that the USB is not unloading.
David
Surface | Surface Book | Power and battery
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Anonymous
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Anonymous
2020-12-16T19:48:08+00:00 I got the same problem and so do my 4 coworkers that also got the SB3. I can not really tell how disappointed we are.
Yesterday I wrote 30 pages of "dwdwdwdwdwdw" into the master thesis of one of my students, because the bug appeared when I was not in the room. absolutely unacceptable.
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Anonymous
2020-12-16T18:55:14+00:00 Found a "solution" by connecting a USB2.0 HUB directly to the SB3 and PLUG the Logitech receivers (G915 & G603) into it. After this measure only very sporadic issues with mouse and keyboard (hangs are still present but much shorter and there is no lost or autorepeat).
Before it was not possible to work becasue error rate was to high.
MS really need to FIX it. I have the lastes Dock 2 and G915 & G603 are working without issues on other devices.
The HUB has a ferrite core on the connection cable.
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Anonymous
2020-12-16T18:34:22+00:00 I can confirm that.
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Anonymous
2020-12-16T18:33:06+00:00 I *could* use my USB analyser to see exactly what is going on but I've left that to Microsoft. It only *appears* to affect HID keyboard/mouse.
David
Actually, I have an external webcam that is also affected now and then. Image freezes, computer says it can't find it anymore.