Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-12-13T16:39:53+00:00

    If it is a new laptop I would return it as Microsoft have not fixed the issue.  Check back here to see if it is fixed then reorder if still want SB3.

    Or move to Bluetooth keyboard and mouse as 'short term' workaround,

    David

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  2. Anonymous
    2020-12-13T16:17:04+00:00

    Same issue as most people here.

    Brand new SB3 with Surface Dock 2.

    Keyboard stuttering, missing keys, repeating keys.

    Tried disabling everything in Intel Graphics Command Center, didnt help.

    It worked great the other day, this started after installing a few firmware updates and windows updates. might or might not be related...

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  4. Anonymous
    2020-12-12T18:51:54+00:00

    I hadn't tried this so i gave it a shot today. It didn't work for me. 

    Didn't work for me neither.

    I have the same issue. Also my keyboard has leds and they blink like a christmas tree several times in a minute... (It stops working every blink)

    It is a Ducky One2 RGB.

    This is insane.

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