Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2021-01-21T20:38:13+00:00

    I did not have the 'USB Settings' option on either the Balanced or High Performance plan.

    This registry tweak added it back in:

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\2a737441-1930-4402-8d77-b2bebba308a3\48e6b7a6-50f5-4782-a5d4-53bb8f07e226]

    "Attributes"=dword:00000002

    *Note that there are two lines above.

    I found it here https://www.eightforums.com/threads/power-options-add-or-remove-usb-selective-suspend.51294/

    My USB issues have been very rare as I stopped using a dock and extra peripherals, but I'll reply back in a day or two if they're completely gone.

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  2. Anonymous
    2021-01-21T14:43:27+00:00

    Did you adjust the 'USB selective suspend' setting I mentioned previously? You don't need the High Performance plan for that, you can do it on the Balanced (default) plan. That alone fixed all keyboard/mouse issues for me.

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  3. Anonymous
    2021-01-11T12:38:50+00:00

    I had a situation today where one of my FTDI USB devices would work foe a few seconds and then stop.  I replaced the device and still the problem persisted.  I restarted the SB3 and all working.

    I wish the SB3 was stable.

    David

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  4. Anonymous
    2021-01-08T08:23:44+00:00

    Microsoft have confirmed to me that a team is working on the resolution of this issue.  I have asked the following and I suggest others do too:

    David

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