Surface Book 3 - external keyboard and mouse

Anonymous
2020-06-26T07:37:06+00:00

I have a SB3 connected to a Surface Dock which has FullHD touch monitor, USB keyboard and mouse connected to it.  I have used this setup without any issues for over 2 years with Surface Laptop 1.

With the SB3 the keyboard and mouse 'stutter' meaning characters are lost or autorepeat due to missing down or up codes.  Mouse motion ceases then resumes.

I have a video of the mouse re I continuously move the mouse in a circle 

https://1drv.ms/v/s!ArzFfLr\_MuyC294iYcJ4cavRP\_nIvA?e=qdqCjY

I have tried plugging the mouse into one of the SB3 USB ports and get the same result.  

I know others have seen this problem.  It should be easy to reproduce.  Can someone from Microsoft try this please.

This looks to be a level USB message handling problem. Note that the USB is not unloading. 

David

Surface | Surface Book | Power and battery

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Anonymous
2021-01-26T17:42:18+00:00

A fix for this issue is now available through Windows Update. Please review the Surface Book 3 Update History page.

Eddy.

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  1. Anonymous
    2020-09-16T17:58:34+00:00

    Have couple month old Surface Book 3 w/ 32 gb mem  i7-1065G7 and SSD drive running Windows 10 pro.

    When I connected through surface dock to external monitor both my keyboard and MS Bluetooth mouse randomly lock up. Postings said it was the docks fault so I returned and replaced with Surface Dock 2.

    Though not as frequent, problem persists, after going through all the worthless steps and testing, I cant find a fix.

    Does NOT happen using Targus dock so it is a MICRO$OFT issue.

    MS tech offered to help for money. Ridiculous since this is all new MS gear.

    Note usually happens when I have mouse on second screen but that might just be since I spend most of my time on the larger screen.

    :(

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  2. Anonymous
    2020-09-16T06:10:55+00:00

    I have found the only reliable way to fix that is to shutdown and then power up. 

    Shutdown not restart.

    Man it's still buggy.

    David

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  3. Anonymous
    2020-09-15T18:19:51+00:00

    Welp I just had the CPU throttling for the first time as well; 0.19 GHz in the middle of a Zoom meeting with my professor. Lovely.

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  4. Anonymous
    2020-09-14T02:33:47+00:00

    Sorry, it was actually a keyboard. It was the logitech G613, which has both Lightspeed (USB dongle) and bluetooth. It was lagging on both methods.

    I've installed the update, let's hope it works.

    Edit: The update did not fix the issue at all.

    It is very easy to reproduce for me, even without the dock. I have a 2gb zipped file on a USB drive. As soon as I start extracting the file onto the USB drive, my mouse and (wired) keyboard lag like mad (almost once a second).

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