June 2021 Firmware Update for Surface Laptop 3 gave rise to USB C & cannot-shut-down problems and many more

Anonymous
2021-07-02T07:52:18+00:00

After applied the June 2021 Firmware Update for Surface Laptop 3, this issue occurs:

  1. At the first time plugging a External SSD into USB-C port, it works fine. But when you click Safely Remove Hardware in notification area (but keep the device plugged), the Device Manager shows that the Storage Controller of the device got something wrong.
  2. After pulling off the external SSD, any other device doesn't work USB C port; sometimes the USB A port fails too. Device Manager reports a Unknown USB Device (Port Reset Failed), with an error code 43. Windows Hello Camera might fail because of this.
  3. Now, the computer cannot manage to shut down or reboot. After the "Shutting Down/Restarting" mono-colour screen disappears and the monitor turns off, the fans keep rotating and the back-light of keyboard is still on. One can only force the laptop to shut down by long pressing the power button.
  4. After re-start the computer, problems can reoccur following 1. to 3.

By the way, this error seems making the computer fail to enter hibernation from sleep, which induces heating of the computer in backpack and extreme battery drain.

On Reddit there are lots of report on similar issues:

Surface Laptop 3 not shutting down properly and battery draining a lot during sleep

Surface Laptop 3 battery drain after shut down

SL3 is overheating in my backpack, even when the device is turned off. What is going on?

Also, on Microsoft Forum:

Surface laptop 3 hot and won't turn on

Battery drain during sleep

Surface Laptop 3 does not completely shutdown.

I've tried reset my computer, which does no help. I do hope Microsoft can handle this issue as soon as possible.

Update on 24 July 2021:

After installing the 23 July 2021 updates](https://support.microsoft.com/en-us/surface/surface-laptop-3-update-history-7471eff4-8de2-1616-5b7b-241e28c2236b "https://support.microsoft.com/en-us/surface/surface-laptop-3-update-history-7471eff4-8de2-1616-5b7b-241e28c2236b"), one of which (Surface - System - 14.502.139.0) claims to "improves USBC performance", the same issue can be reproduced, as pointed out by @[JDPurcell2 and @Hanxxxx

Update on 3 Sept 2021:

I'm elated to share that after the 31 Aug 2021 Updates, which "addresses the system hang and shutdown issue", my USB-C port works well.

I've tested it 3 times, and then the Laptop can restart normally, after which the USB-C port still works normally.

Surface | Surface Laptop | USB-C

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Anonymous
2021-07-19T17:06:12+00:00

Updated 9/1/2021 -

Thank you for reporting the issue. A fix is available through Windows Update.  For more information about updates for your Surface available through Windows Update see the Surface Laptop 3 update history page.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2021-08-09T14:53:23+00:00

    Unless it's a widespread extreme case, Microsoft typically only issues updates on Patch Tuesday; typically the 2nd Tuesday of the month. Based on the fact that there are relatively few affected devices overall, the absolute soonest I would expect a fix is Sept 14th.

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  2. Anonymous
    2021-08-06T14:11:00+00:00

    Hi Rich,

    It has been two weeks since the release of the last “fix”… any updates? How much longer will the real fix take?

    Thanks

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  3. Anonymous
    2021-08-04T15:21:12+00:00

    Good day Rich,

    I hope all is well. Is there any other communication regarding this fix or timelines for when it will be resolved?

    Thank you in advance.

    Regards,

    Denis

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  4. Anonymous
    2021-08-04T08:52:03+00:00

    Same issue here - Surface 7 Pro.

    My Surface was not shutting down either, noticed it was really hot after getting out my bag and found to have dead battery ! One thing I did was change the default action of the power button. Changed from whatever it was to Shut Down on both Battery & Plugged In. Using the power button to shut down seems to shut down more reliably - still have the odd occasion where it doesn't (you can tell by checking the Fn key - press when shut down and if it lights, a proper shut down has not performed so press and hold power button for 20 secs)

    Also had issues with USB-C to LAN adapter (tries two so far), get the USB device not recognised loop but it is actually working fine - just annoying sound and pop up all the time - no workaround for that yet !

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