Surface Dock 2 Display Problem

Anonymous
2020-06-05T14:16:32+00:00

Dear Microsoft-Team,

Dear Community,

I recently got the brand-new Surface Dock 2 for my home office. I try connecting it with my Surface Pro 7 and a Samsung C34J791 (LC34J791WTUXEN) monitor with the supplies USB-C cable from Samsung which came with the monitor.

Windows is recognising the monitor fine, it shows up in the screen settings.

But the display is not showing any images, it just keeps switching through the inputs to find a proper signal and after some time the monitor goes into sleep mode as it could not find a signal.

If I now connect the display to the Surface Pro 7 directly with the same cable it works just fine and I can see the desktop on the Samsung monitor.

What do you suggest?

Thanks a lot in advance for your kind assistance and have a great weekend!

Best regards,

Julian

Surface | Accessories | Surface Dock

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  1. Anonymous
    2020-11-20T04:51:24+00:00

    Hi All,

    I found a solution to this - but be prepared to open your wallets - again....

    So after purchasing a $3000 Surface Laptop 3, $400 on a Surface Dock 2 and 2 x $30 on USB-C to HDMI Cables, I could not get the dock to work.

    The cables work when connected to the USB C port on the laptop directly to the monitor, but not via the Dock 2.

    After many hours on the phone with MS Support, I finally took the plunge and purchased 2 x Belkin USB C to HDMI adaptors (over $60 a pop) and 2 HDMI cables. Surprise, surprise it worked!

    The only reasoning I can come to is that the USB-C to HDMI Cable did not support 4k @ 60Htz, which the adaptors resolved. I had a look around, and I can't find a direct USB-C to HDMI cable that supports 4k @ 60 (only 4k @ 30).

    Hope this helps everyone out.

    P.S. I do think it's pathetic that we pay a MS premium for a MS Dock 2 and then need to buy more peripherals to make it work. What a costly exercise - next laptop, I'll be going back to a Dell, HP or Lenovo, etc.

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  2. Anonymous
    2020-11-20T04:20:18+00:00

    I'm stuck working from home and my employer provided a Surface Pro 6 to connect with the office. I do a lot of spread sheet work and need two full size monitors.

    I have connected a brand new Dock 2 to my Surface. The Dock 2 is connected via USB C to HDMI cables to two external Dell U2410 monitors. The Dell Monitors flicker on and off constantly when connected to the Dock 2. Both monitors are detected properly in the settings but just wont work using the Dock 2.

    When I connect the monitors (one at a time) to the Pro 6 using the Display port to HDMI cable both monitors work flawlessly.

    I think the problem are the USB C to HDMI cables (using new CableCreations USB C to HDMI cables 4K@30Hz). Can anyone recommend a good USB C to HDMI cable?

    BTW - I'm extremely disappointed in this product - $300 and it doesn't work.

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  3. Anonymous
    2020-11-12T14:36:49+00:00

    Hello

    I recently upgraded from my SP3 to SP7 so I come into this a pretty big fan.  I had some of the same problems connecting my SP7 to external monitors through DS2.  For the most part, that was remedied by some rather expensive USB-C to HDMI cables.  I can disconnect and reconnect seamlessly.  However, I remain disappointed with external monitor resolution.  Below are two screen shots that illustrate the issue.  The monitor is an ASUS VG245H.  Maybe I am doing something wrong.  I am disappointed to take a step down in external monitor resolution on a $2K computer upgrade.  Sincerely

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  4. Anonymous
    2020-11-08T22:08:06+00:00

    I experienced the same with a new Surface Dock 2, Surface Laptop 3 and an older Dell U3014 connected with a USB C to DisplayPort cable. Spent a couple hours trying different cables only to discover if I reversed the connector to the Laptop that it worked when that cable pointed towards the front of the laptop but not pointed to the back. I tested that case several times to make sure it wasn't a cable seating issue. Then after adding "Surface - Extension 5.5.0.0" from under Windows Update it now works plugged in either way.

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  5. Anonymous
    2020-11-04T20:42:21+00:00

    THANK YOU!!! i have been strugging with this for the last 6 hours.  this worked for me!

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