Surface Pro 7 flickers with every external monitor

Anonymous
2019-12-19T15:19:53+00:00

When I connect an external display while the Surface is already turned on, the external display is flickering. When I restart the Surface with the external monitor already attached everything works fine. Disconnecting the Surface then and reconnecting

  • same problem. The flickering appears with different monitors, different cables and with different connectors (Surface Dock or USB-C). I have the 16 GB, i7 Version of the Surface 7 with an up to date OS.
Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

66 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-05-24T11:10:30+00:00

    There's only half dozen entries then it stops, i'm assuming this is the HDMI synchronisation process that was failing previously. 

    Can you try testing this by disconnecting the dock and any external monitor

    plugged directly into your SP7? Once you do that, do you still have these

    errors?

    Good Idea. I've just done that.

    Without a dock or external monitor, when I sleep and resume the SP7 it generates 2x Error SurfaceOemPanel 512's but no 514s.

    The description for Event ID 512 from source SurfaceOemPanel cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event: 

    CSC HW 0

    ReGamma HW 0

    DeGamma HW 0

    Computed 9120393

    Computed 1101215

    Computed 83336826

    The message resource is present but the message was not found in the message table

    When I then plug the Dock with it's External Monitor in, I then get 12x SurfaceOemPanel 514 errors over 3 seconds, then nothing more and everything works perfectly after that.

    Something that has disappeared from the System Event Log completely is the Surface Tcon Driver TP Read fails errors. -haven't seen one since Friday when 2004 and the firmwares went on.

    Was this answer helpful?

    0 comments