I live no where near a MS store. I'm feeling just as frustrated and pissed off as you! Their "help desk" is no help at all.
Surface Pro 4 Jul 2017 Update - Type Cover not working
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I updated the latest update Jul 2017 and it bricks my type cover completely. Tried everthing, from reset, volume + and power, everthing including cleaning etc.
I just do not understand. When I did Apr 2017 update, it also half bricked it, but at least using volume+ and power helps, but now totally unusable.
If anyone come across, this, please help.
**The thread is moved to the cover category.**
Surface | Accessories | Surface Type Cover
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
441 answers
Sort by: Most helpful
-
Anonymous
2017-07-27T12:33:11+00:00 -
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator2017-07-27T12:14:30+00:00 this indeed sounds like firmware (sorry) - if it was SOFTWARE a wipe and
reinstall would fix it.
recovery doesn't change the firmware, and this was the only way to be sure.
at this point, with the deafening silence from Microsoft (and believe me, I send
emails at least once a day on this issue) the only current solution is an
exchange.
sorry.
>>Tried the complete wipe again, no luck.
-
Anonymous
2017-07-27T11:08:12+00:00 Well, I think I better not waste my time this weekend and wait for MS to come out with a solution since I can see more snd more people having the same problem.
Talking about Pro 4, the one I have was a new one after my old one bricked last year. Later, it was the pen and now the keyboard. Must be really unlucky.
May be MS should allow trade in to the new Pro
-
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2017-07-27T10:50:30+00:00 I keep asking, but no solution so far. I fear the answer is going to be to
exchange your Surface.
>>Any updates on this? I am available to go to a Microsoft store. I need to get the cover working again.
-
Anonymous
2017-07-27T10:37:52+00:00 Tried the complete wipe again, no luck.
I still believe that this is software, is there a link to an older image, e.g. 6 months ago?
I am amazed on how easy MS help asks us to completely wipe and reinstall everything from scratch. For the past 9 years I had 2 Macintosh laptops, I never had to wipe/reset/reinstall anything, not once.