Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-07-15T15:42:25+00:00

    Glad to hear you've got your new machine at last. I'm having difficulty - I've raised two separate support tickets, each time I've asked to escalate the issue, but am only offered a paid replacement. I have replied to the email that I get from them pointing to this forum and have sent a photo of my UEFI screen, but noone replies to me. Is there another way to follow up the ticket or do I have to follow up the ticket on the phone or chat? Getting very frustrated now, especially as it seems completely random who is getting replacement and those of us who aren't.

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  2. Anonymous
    2022-07-15T13:45:19+00:00

    Hi all,

    I have exactly the same issue, I contacted microsoft that is willing to change my tablet, but i would loose all my data on it...
    Any idea how i could extract them ? If I do it in a private repair store (which would extract my hard drive i guess) , I won't be covered by microsoft waranty anymore (infraction of general terms and condition).
    Am I doomed to loose them if I want to get back my surface go ? They are responsible of this bug, I should not pay for their errors ?

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  3. Anonymous
    2022-07-13T22:45:26+00:00

    Do a search for Windows to Go. I haven't tried it, but others have mentioned being able to run Windows from a USB on their bricked Surface Go. At least until you're in a position to get it replaced. So sorry this happened to you.

    Windows will run, it's slow but functional. Ubuntu works too and is faster on a Flash drive.

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  4. Anonymous
    2022-07-13T22:42:52+00:00

    It seems, that Microsoft is also replacing my bricked GO.

    The fun part is that I run 4 of these in the company. Only one is bricked so far, the other 3 are actually running on UEFI 1.0.34 and are working so far. Will these stay working or am I sitting on 3 ticking time bombs?

    I just got my replacement today, thank you Microsoft.

    As for the 64GB SK Hynix hC8aP eMMC it may very well be just a bad batch of chips that doesn't affect all of them.

    Below is my replacement Surface Go about to get 1.0.32.0 huh? Did they roll back 1.0.34.0?

    Update: 1.0.34.0 did eventually get installed. All is well on this Surface Go for now. Just doing a clean update to see what happens.

    Image

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