Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

362 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-07-05T15:33:32+00:00

    Anyone retrieved data with success?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-07-05T05:36:26+00:00

    That's good to hear...they must have finally updated their script..a lot of us here have been trying to get it fixed for over a month.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-07-05T05:23:47+00:00

    I contacted MS support (on-line chat) and, to their credit, they were very helpful. Less than an hour and free replacement sorted.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-07-05T03:51:50+00:00

    Has anyone had any success yet in getting their machine fixed. Mine is out of warranty so I don't think a support ticket is an option, but I did send a 'complaint' via the web page here in Aus, as follows:

    "Surface Go UEFI 1.0.34

    My Surface Go is bricked immediately following installation of the update to UEFI 1.0.34

    This is an issue that is now very well documented, with several hundred users reporting the same issue and no apparent resolution forthcoming from Microsoft.

    I have followed all of the usual suggestions for 'restoring' my device and nothing works (as reported by all other users experiencing the same problem).

    My machine is out of warranty, so sending it in is not an option unless Microsoft is prepared to undertake repairs outside of the warranty period without charge.

    While the machine is out of warranty, the issuance of a firmware update that bricks the machine is clearly 'not of merchantable quality' and 'not fit for purpose'.

    I look forward to your proposed resolution of this issue (which is clearly/demonstrably a firmware issue and not a hardware issue).

    Kind regards

    Andrew"

    I look forward to any response - and any updates from anyone... 

    Definitely raise the support ticket and refer to this thread and be persistent that they should give you a fee-free replacement...most of our devices are out of warranty...if they are putting out a firmware update that breaks devices it's on them to fix it.

    Was this answer helpful?

    0 comments