Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-06-09T20:38:03+00:00

    we use these as work devices for testing also so I have lodged a support request through those channels. Surely the 135 people here should be enough to warrant an investigation at least.

    Did you also lodge a complaint?

    How many devices had this issue for you?

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  2. Anonymous
    2022-06-09T20:26:07+00:00

    I used the support chat...but didn't get anywhere but asked to buy a new device.

    I've also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback/#

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  3. Anonymous
    2022-06-06T11:29:00+00:00

    Do you have a link to the tweet? I get one of 2 emails in rotation from support..either recovery drive or pay for a new device.

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  4. Anonymous
    2022-05-31T01:52:05+00:00

    As I said on my initial post ... I've already done the recovery image and it failed.

    I have a growing concern this is a bug with the firmware update that occurred this month. There are a number of reports here and on reddit reporting exactly the same behaviour. Could you tell me how to report this.

    Thanks for confirming, Bronwen Zande.

    If I may ask, have you also done performing the Surface Data Erase tool? If not, please see Microsoft Surface Data Eraser (Surface) - Surface | Microsoft Docs on how to.

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