Surface Go uefi version is 1.0.34 and No Bootable Device error

Anonymous
2022-05-27T23:37:40+00:00

Recently receiving "No Bootable Device" error on Surface go running UEFI 1.0.34.

I've tried all the recovery disk options without success.

Have also noticed a few reddit threads with similar issues with this version in the last week or so

Anyone else seen this and managed to recover their device?

I have lodged multiple support tickets, confirmed there is no way for a user to roll back this firmware update.

I have also lodged a complaint here: https://www.microsoft.com/en-au/microsoftfeedback 

Edit: 11/7 - After 5-6 weeks I've finally been able to send it back and it's been a fee-free replacement. It has been a lot of back and forth and mentioning this thread with so many other instances of it.

Still waiting for someone to lodge this as a firmware issue.....and remove that version of the firmware from Microsoft site.

Surface | Surface Go | Install and update

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  1. Anonymous
    2022-10-12T06:42:14+00:00

    YOU ARE SO CORRECT!

    IF ANYONE ELSE SEES THIS POST REPLY WITH "YES"

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  2. Anonymous
    2022-09-17T07:59:34+00:00

    I think my battery was not fully charged, which caused the boot loop

    now it is working.

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  3. Anonymous
    2022-06-03T12:36:21+00:00

    Hey InkyPhys,

    I just talked to someone from the Surface Technical Lead and it's pretty much the same answer. If the recovery tool isn't working well we are out of luck. They put it as a "hardware issue" which makes no sense! I'm writing back an email to the same person hoping they will investigate further but it's sound like they are trying to make us replace our Surface for newer one. Really dissapointed in them!

    Here's the email :

    We hope this email finds you well. This is Lynette, one of the Technical Leads from Microsoft Surface Support.
    It has come to our attention that you are having issues with your Surface Go. All the troubleshooting steps have been duly performed and it is deemed to be a hardware issue already.

    Reviewing your case, it appears that the warranty of the Surface Go has ended on June 19, 2020. With that being said, should you want to proceed with replacing your Surface Go, it will be tagged as an Out of Warranty replacement with additional costs.

    While we understand how important it is for you to have a functioning device, we can only replace it through this method.

    You may refer to the Surface Warranty Terms and Conditions found on this link: https://support.microsoft.com/en-us/topic/warranties-extended-service-plans-and-terms-conditions-for-your-device-eedf7a23-84a7-1a47-480b-0e10503eedf5

    Aside from the Out of Warranty exchange, you may also check out our Microsoft Trade-In Program through this link: https://microsoft.cexchange.com/online/home/index.rails

    The Microsoft Store Trade-in Program powered by CExchange lets you trade in an eligible used device for rebate after purchasing a qualifying device from Microsoft Store. For more information about the Trade-In Program, you can contact CExchange Customer Service:

    E-mail: ******@cexchange.com
    Phone: 1-800-351-6864 (8am–5pm CT).

    We appreciate your understanding and cooperation.

    Thank you for choosing Microsoft Surface. Please take care and stay healthy in these trying times.Service Request #: 1039765958Best Regards,**Lynette E.**Microsoft Surface SupportSchedule: Monday - Sunday, 7:00 a.m. - 7:00 p.m. CST

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  4. Anonymous
    2022-05-31T01:10:44+00:00

    Thanks for keeping us posted, Bronwen Zande.

    If the error icon did not appear, then we would highly recommend that you reset your Surface using a USB Recovery Image. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset.  You must have at least 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.

    Please carefully follow the instructions on Creating and using a USB recovery drive for Surface (microsoft.com).

    I hope this helps.

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