Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2

Anonymous
2019-11-17T07:30:01+00:00

Hi 

I just bought a Surface Book 2 and a surface dock.

The dock is connected to 2 monitors and USB keyboard (Razer Huntsman Elite) and mouse Razer Hyperflux Mamba/Firefly.

Both keep disconnecting/reconnecting randomly. Mostly when running games, but sometimes also when running office application.

I have reinstalled the Surface Dock Firmware updater but it doesn't help.

I have done the latest updates, but it doesn't help either.

I cannot find much info in the event viewer, but SurfaceDockFwUpdate errors (event ID 2005 2006 and 2007).

Any ideas where this could come from?

This is becoming ridiculous, it sometimes disconnects every 5-10 sec.

Surface | Accessories | Surface Dock

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  1. Anonymous
    2020-04-30T14:57:57+00:00

    Hi,

    Did anytone get this resolved or have any response from Microsoft that has solved this problem. I have a Surface laptop 3 with exactly the same issue using USB-C port, esplecially running video such as MS Teams (ironic really!). It just disconnects and drops off the monitors and network!!!

    Doesn't appear so - I have the same issue with many SFC LT users, running a SFC dock that is maxed out on the USB ports.  

    Has anyone tried using either a powered USB hub or a simple octopus plugged directly into the SFC port?

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  2. Anonymous
    2020-04-28T17:27:47+00:00

    Hi,

    Did anytone get this resolved or have any response from Microsoft that has solved this problem. I have a Surface laptop 3 with exactly the same issue using USB-C port, esplecially running video such as MS Teams (ironic really!). It just disconnects and drops off the monitors and network!!!

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  3. Anonymous
    2020-03-24T19:59:38+00:00

    Yes, I also have this happen A LOT and updating firmware fixed things for about 2 days before it started happening again with CPU spikes. Restarting my computer is the only way to get it to stop. 

    In my case, the docking port docks a USB keyboard and a 2nd display/monitor, which is more CPU-intensive. 

    This is my 2nd docking port. The Surface Book has been a real powerhorse, but the docking port is pretty junky.

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  4. Anonymous
    2020-02-24T19:14:00+00:00

    I'm constantly having this issue. I noticed it happens majority of the time when the CPU spikes to max, it will start connecting and disconnecting my mouse, keyboard and headphones which are all plugged into the surface dock. Firmware update 1.42.139 does not fix the issue, I've been running that firmware version for awhile now.

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  5. Anonymous
    2020-01-23T04:48:23+00:00

    How did you apply for the replacement? Online?  

    Did you need the original receipt etc?

    Thanks, 

    Ron

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