That's exactly what is happening to my SP3. I can see the slider but it will not allow any adjustments. The slider will not even move.
Surface pro 3 Brightness control missing
Again the same old issue. After the last windows update (version 1903 build 18362. 239) i cant adjust the screen brightness ( is set in 100% and it is draining the battery).
This is the second time an Windows actualization creates this issue.
Does anyone have a clue how to fix it this time?
Thank you
Paulo Souza
Surface | Surface Pro | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2020-08-19T23:50:36+00:00 -
Anonymous
2020-08-12T02:44:30+00:00 I just had this problem and it was fixed by uninstalling Surface_Brightness_Control
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Anonymous
2020-08-04T22:37:48+00:00 What you describe has been my experience also. It is so difficult to troubleshoot when there have been multiple updates and applied patches. For now, I don't have the issue but it may reappear after the next Windows update. I will more than likely replace this Surface Pro 3 at some point soon and have moved most of my apps to my desktop device (iMac running Bootcamp). My Surface has been relegated to mostly reading books and watching movies! Thanks for the input.
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Anonymous
2020-08-04T15:58:23+00:00 Well... this is awkward. I did a hard rest (thinking the image stored on my Surface Pro 3 was Windows 8.1), and I actually ended up reinstalling Windows 10 again. Upon boot, the Brightness worked.
I've made it his far before, so then I began to apply updates. And, the brightness is still working (12 hours later).
I've seen this before (where it worked for 2-3 days after an reset), so I don't want to get my hopes up.
Still, I'm cautiously pessimistic that by going back to an OLD version of windows and jumping to the MOST RECENT Roll-ups, I've somehow sidestepped whatever patch or configuration issue caused the problem. I'll report back in a week.
I've done complete resets and reinstalls several time before, so this is the very definition of insanity (Trying the same thing and expecting different results). I can't imagine what's changed, except that the path to the current version of Windows bypassed some of those in interim builds.
Perhaps there was a minor defect layered into an obsolete minor update that can't be remedied by subsequent updates... but the defect can be avoided by leapfrogged from an old build directly to the most recent 1909 Roll-up Package.
I have no idea what to think anymore. I've tried 14 solutions over 18 months including two other resets. I just hope the problem stays "gone". I've also got back my power management settings, and my power/sleep button is still working. So, so is the magnetic keyboard trigger to go to sleep when the keyboard is closed. None of that worked after a few days in prior resets.
Anyway, I'm currently running:
Edition: Windows 10 Pro
Version: 1909
Instaled on: 8/4/2020
OS Build: 18363.959
On a Surface Pro 3 with an Intel i5-4300U CPU at 1.9ghz 2.50Ghz and 8Gb Ram.
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Anonymous
2020-08-04T01:59:26+00:00 I downloaded the HD 5000 graphics driver for win 10 64 bit.
When I attempt to install any Intel driver, I get a message that the manufacturer has a custom driver and I can not install the version from Intel. I tried downloading several MSI and ZIP versions with the same results on my i5 256k Surface Pro 3.
I know from experience that if I reimage with an older version of windows 10, the feature works until my PC auto-updates. After picking away on this for almost 18 months, I'm just reverting back to Windows 8.1. The issue seems to relate to something that changed in Windows 10, and I honestly just use my surface for browsing the web, word, and some Ancient Adobe CS6 Master Suite stuff on the road.
Windows 10 adds nothing (materially) as long as I run Stardocks Start8 to fix the metro design of the windows key. I'll probably be done with my old Surface Pro 3 by 8.1 end of life in 2023. So, my ultimate solution is simply to revert to an old version of windows. (I tried an earlier version of windows 10, and no matter what I disable... it eventually updates something that causes me to loose the brightness controls again).