Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen

Anonymous

Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.

Source

Desktop Window Manager

Summary

Stopped working

Date

‎11/‎12/‎2020 1:07 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: BEX64

Application Name: dwm.exe

Application Version: 10.0.19041.508

Application Timestamp: cd97c98b

Fault Module Name: HeatCore.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: c6130bfa

Exception Offset: 0000000000035afd

Exception Code: c0000409

Exception Data: 0000000000000002

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 1033

Additional Information 1: b111

Additional Information 2: b111fda7573a1e10441015376b653053

Additional Information 3: 02f1

Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c

Extra information about the problem

Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

92 answers

Anonymous

2021-02-20T22:27:49+00:00

Sure, but it's in German:

Quelle

Desktop Window Manager

Zusammenfassung

Nicht mehr funktionsfähig

Datum

‎17.‎02.‎2021 21:14

Status

Der Bericht wurde gesendet.

Beschreibung

Pfad der fehlerhaften Anwendung: C:\Windows\System32\dwm.exe

Problemsignatur

Problemereignisame: BEX64

Anwendungsname: dwm.exe

Anwendungsversion: 10.0.19041.746

Anwendungszeitstempel: 6be51595

Fehlermodulname: HeatCore.dll

Fehlermodulversion: 0.0.0.0

Fehlermodulzeitstempel: 54ab4a1a

Ausnahmeoffset: 0000000000035b5d

Ausnahmecode: c0000409

Ausnahmedaten: 0000000000000002

Betriebsystemversion: 10.0.19042.2.0.0.768.101

Gebietsschema-ID: 1031

Zusatzinformation 1: b111

Zusatzinformation 2: b111fda7573a1e10441015376b653053

Zusatzinformation 3: f2cb

Zusatzinformation 4: f2cb04e9d7bee3b9ba950fa6b38410fa

Weitere Informationen über das Problem

Bucket-ID: 3af1b524c9df8794d117428742533340 (1231526171809887040)

It appears to be the same as yours. I'm on Windows 10 20H2, which version have you got?

I'm also on 20H2. Do you shut down every night? I have a theory that going into hibernate instead might prevent it from happening.
Was this answer helpful?

0 comments No comments
Anonymous

2021-02-18T08:56:48+00:00

Sure, but it's in German:

Quelle

Desktop Window Manager

Zusammenfassung

Nicht mehr funktionsfähig

Datum

‎17.‎02.‎2021 21:14

Status

Der Bericht wurde gesendet.

Beschreibung

Pfad der fehlerhaften Anwendung: C:\Windows\System32\dwm.exe

Problemsignatur

Problemereignisame: BEX64

Anwendungsname: dwm.exe

Anwendungsversion: 10.0.19041.746

Anwendungszeitstempel: 6be51595

Fehlermodulname: HeatCore.dll

Fehlermodulversion: 0.0.0.0

Fehlermodulzeitstempel: 54ab4a1a

Ausnahmeoffset: 0000000000035b5d

Ausnahmecode: c0000409

Ausnahmedaten: 0000000000000002

Betriebsystemversion: 10.0.19042.2.0.0.768.101

Gebietsschema-ID: 1031

Zusatzinformation 1: b111

Zusatzinformation 2: b111fda7573a1e10441015376b653053

Zusatzinformation 3: f2cb

Zusatzinformation 4: f2cb04e9d7bee3b9ba950fa6b38410fa

Weitere Informationen über das Problem

Bucket-ID: 3af1b524c9df8794d117428742533340 (1231526171809887040)

It appears to be the same as yours. I'm on Windows 10 20H2, which version have you got?
Was this answer helpful?

0 comments No comments
Anonymous

2021-02-18T02:05:18+00:00

Unfortunately, I have got the same problem, the frequency can be anything from every three day to twice in less than one hour. I've got a second monitor, but it happens both with and without it attached, I haven't installed Zoom or anything out of the ordinary. Please post an update if you find a solution.

Will do.

Also, do you mind sharing your error if it is logged on Reliability Monitor?
Was this answer helpful?

0 comments No comments
Anonymous

2021-02-17T20:33:49+00:00

Unfortunately, I have got the same problem, the frequency can be anything from every three day to twice in less than one hour. I've got a second monitor, but it happens both with and without it attached, I haven't installed Zoom or anything out of the ordinary. Please post an update if you find a solution.
Was this answer helpful?

0 comments No comments
Anonymous

2021-01-25T23:44:55+00:00

I can confirm that the issue is still present on my Surface Pro 7 as well. I used the pen at work this week and encountered the black screen issue again. Darn!

Yes, I have had it happen to me a few over the past few days.

As my original post from November, very similar error code three months later, it happened this morning.

Source

Desktop Window Manager

Summary

Stopped working

Date

‎1/‎25/‎2021 9:47 AM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\dwm.exe

Problem signature

Problem Event Name: BEX64

Application Name: dwm.exe

Application Version: 10.0.19041.746

Application Timestamp: 6be51595

Fault Module Name: HeatCore.dll

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 54ab4a1a

Exception Offset: 0000000000035b5d

Exception Code: c0000409

Exception Data: 0000000000000002

OS Version: 10.0.19042.2.0.0.768.101

Locale ID: 1033

Additional Information 1: b111

Additional Information 2: b111fda7573a1e10441015376b653053

Additional Information 3: f2cb

Additional Information 4: f2cb04e9d7bee3b9ba950fa6b38410fa

Extra information about the problem

Bucket ID: 3af1b524c9df8794d117428742533340 (1231526171809887040)
Was this answer helpful?

0 comments No comments