Hello, I use Firefox and haven't had issues in the past with Surface until the updates happened:(
Cheers!
Repeated Daily Crashes of Desktop Window Manager in Reliability Monitor When Using Pen
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Is anyone also having problems? I am all updated to 2009, all drivers updated. SFC reports no issues. Occasionally, when there's a crash my screen goes black for a few seconds.
Source
Desktop Window Manager
Summary
Stopped working
Date
11/12/2020 1:07 PM
Status
Report sent
Description
Faulting Application Path: C:\Windows\System32\dwm.exe
Problem signature
Problem Event Name: BEX64
Application Name: dwm.exe
Application Version: 10.0.19041.508
Application Timestamp: cd97c98b
Fault Module Name: HeatCore.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: c6130bfa
Exception Offset: 0000000000035afd
Exception Code: c0000409
Exception Data: 0000000000000002
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b111
Additional Information 2: b111fda7573a1e10441015376b653053
Additional Information 3: 02f1
Additional Information 4: 02f1489b0e3ef25dd4a9c89674c90c7c
Extra information about the problem
Bucket ID: 0329fc9be08ddbf2c3f9318478ced3bf (1439236000953848767)
Surface | Surface Pro | Install and update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
92 answers
Sort by: Most helpful
-
Anonymous
2021-03-27T20:16:22+00:00 -
Anonymous
2021-03-27T10:34:17+00:00 Also, Surface Support seems to be aware of the issue now and told me they had passed it onto the Windows engineers so they could fix it. I just hope they hurry up a little.
-
Anonymous
2021-03-27T10:24:54+00:00 Okay, but just to be clear, I don't mean changing anything recently but rather at all. Have you got Chrome installed or do you use Edge?
-
Anonymous
2021-03-27T03:17:59+00:00 I have tried it today, it took hours to set everything up again, but it didn't help at all. Just to check, are there any weird things you have done with your Surfaces? Here's a list of suggestions, please say if you have done anything of the following:
- Changed Chrome Flags (if yes, which ones)
- Installed rather unusual Software (e.g. EdgeDeflector, Bitwarden)
- Added Work or School Account
- Changed any weird settings
That way, we can see if there is something we all have in common that could be the reason for this issue.
Hi !
I am getting continuous crashes one after the other...waiting for new update from Microsoft which will fix this issue. I haven't changed or added anything at all!
Cheers!
-
Anonymous
2021-03-26T21:57:28+00:00 I have tried it today, it took hours to set everything up again, but it didn't help at all. Just to check, are there any weird things you have done with your Surfaces? Here's a list of suggestions, please say if you have done anything of the following:
- Changed Chrome Flags (if yes, which ones)
- Installed rather unusual Software (e.g. EdgeDeflector, Bitwarden)
- Added Work or School Account
- Changed any weird settings
That way, we can see if there is something we all have in common that could be the reason for this issue.