Surface pro 7 login says "Couldn't turn on the camera, please sign in with your pin"

Anonymous

Hi,

After the recent update on my Surface pro 7 Windows Hello Face not working and its saying "Couldn't turn on the camera, please sign in with your pin"

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60 answers

Anonymous

2020-08-09T03:00:32+00:00

Same here. I also get green screen of dearh when starting certain video apps.
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Anonymous

2020-08-09T02:35:30+00:00

Same exact issue. Have tried the Microsoft help feature. The issue is still occurring occasionally. Reboots only help for a short time. Very irritating issue always having to restart the tablet because my camera light is on inappropriately and then will not work for applications.
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Anonymous

2020-08-03T03:47:31+00:00

I did the same thing. My new one does the same thing.
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Anonymous

2020-08-02T23:51:37+00:00

This worked for me. Access settings on your device, then click on "system". Then click "get help" on right side of screen. Automated assistant will pop up. Enter "Windows Hello Camera" in search box. It should provide an option for "Windows Hello Camera issue". Select this option and it should reset your camera returning it to normal.
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Anonymous

2020-08-02T23:50:42+00:00

Access settings on your device, then click on "system". Then click "get help" on right side of screen. Automated assistant will pop up. Enter "Windows Hello Camera" in search box. It should provide an option for "Windows Hello Camera issue". Select this option and it should reset your camera returning it to normal. Good luck!
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