I had a Sony PS3 (decided wisely to buy it instead of Microsoft's X-Box), bought it in 2001. It lasted 6 years until I bought my PS4 gaming machine in 2007. I've now had it 12 years and still going strong, not a single issue.
Microsoft puts out a defective product with a WELL KNOWN hardware issue, and then they refuse to do anything about it. Put up a link to a hotfix that isn't really there, then they give you runaround if you contact customer service and say the only way they
can "solve" your problem is by giving them ANOTHER $450?!! WHO THE ***profanity remoed*** DO THESE PEOPLE THINK THEY ARE??!!!
I bought the SP4 at a time when it was really the only quality pen-touch screen around. It isn't any more. Companies like Lenovo and Sony and Acer have been catching up. I will take my business elsewhere if this is the contempt by which they treat their
customers!