Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

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Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

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  1. Anonymous
    2019-08-02T17:37:50+00:00

    I have done a windows update as well as updating apps from Microsoft Store, still no luck.

    Both of my laptops have version 11906.1001.24.0, but my Surface Go says it was modified today but it still has 11906.1001.18.0 and that I'm "Good to go".

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  2. Anonymous
    2019-08-02T17:05:39+00:00

    I followed the steps but it was stuck at "downloading" for more than half an hour.  I paused all the other updates (which were for Office 2016, which is strange since I already logged in to my Office 365 account on Word, Excel, etc.).

    I restarted the Surface Go twice, and then, for some reason, the downloading of the Windows Store update actually worked.

    After that, switching out of S mode was fast.

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  3. Anonymous
    2019-08-02T12:37:02+00:00

    I tried all the troubleshooting steps and reinstalling Microsoft Store, but still keep getting version 11906.1001.18.0

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  4. Anonymous
    2019-08-02T08:57:53+00:00

    IT WORKED - Thank you Greg it has been a VERY stressful three days !

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