Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

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Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

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  1. Anonymous
    2020-01-20T09:47:53+00:00

    Bought a new Surface Go 128GB / 8GB. After a few days of use I wanted to switch out of S mode. The store page was there, however the leave - button did not react (I could press it but nothing happened). 

    I tried everything I found on the web. Restart store etc. Nothing helped. 

    I also found I could not download anything else from the store. I could install apps I already owned but whenever I wanted to use the download - button, it did not react. 

    In the end the following solution helped for me: I reset the tablet using windows recovery WITHOUT keeping personal stuff (already tried with keeping personal stuff without success), so a complete re-install.

    After this, I needed to configure everything as it has to be done with a new Windows. After this, the first I tried was entering the shop and switch out od S mode - and it worked.

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  2. Anonymous
    2020-01-20T08:11:15+00:00

    I was able to switch tonight! First time I tried, nothing again, then I tried again and it magically worked! hope it works for everyone!

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  3. Anonymous
    2020-01-19T23:22:46+00:00

    It's so frustrating, I can't even load my stuff from my old laptop onto the new one! Let alone actually use it for work, which is what it was purchased for, because i can't put any programs I need on it! Agggh!!

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  4. Anonymous
    2020-01-19T00:56:29+00:00

    Unfortunately no magic switch over on my Acer 😞

    Have tried many different ways to get to switch out page but to no avail, still not working 

    It's ridiculous that a simple switch is not that simple at all!!

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