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So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
First, the update to 2004 takes ~3 hours.
The result with my I7 / 32GB Surface Pro 7:
The fan is still going, probably just a little bit better than before. Interestingly, the Core Temp App shows a core temperature of 42-45°C, which is just like without charger connected. The clock speed is mostly in the area of 1.2 GHz but with regular spikes to 1.7-2.8 GHz for short moments.
So, the upgrade to 2004 doesn't seem to be the solution. Still clueless.
Any more ideas?
So good to see that I'm not the only one with this problem. With 1909 the temperature doesn't even change so much when plugged in for me (from 30-45°C to 55-80°C, mainly being in the range of 55-65°C with the cable plugged in). The same issue occurs when charging via different USB-C docking stations (tested Dell D6000 and Targus Dock190).
Much more remarkable is the clock speed.
Without external power: 1.2-1.3GHz
With external power: 2.8-3.1GHz
The clock speed for me explains the heat, the fan noise and the slow performance because it's busy with some other **** - don't know what, maybe USB CRC correction.
I'm currently installing 2004 via insider and will report if that helps. Thanks for the good advise here.
I updated to 1909 version yesterday on my 2 week old Surface Pro 7 I7 256gb and now it is overheating when charging like others are talking about. Was fine before. This is clearly a problem with the update.
I'm experiencing the same problem - Surface Pro 7 gets very hot almost instantly when charging and cools down almost instantly when charging cable is removed. After a night of charging it's even heated up the top of my keyboard if I have the keyboard folded over the screen.
Yes at that point i really didn't care. I had a zoom meeting starting for work and couldn't get on cause my 2 day old new 1800$ laptop was hot and bothered. I contacted the company where we purchased, but they dont give redunds. So much for shopping locally.
