Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018 : around 40,000 0 44,000

Full Charge 2019(Early months) : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary

The battery is completely dead

Worst case = both.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

242 answers

Anonymous

2021-12-31T13:39:21+00:00

Hi, see here http://www.fidelityrepairs.co.uk/

They are in Chatham. Philip Marlow runs the business.

He is also replacing a SSD in a Surface Book for a friend. As these are soldered in, it's not any easy job!

Well recommended,
Was this answer helpful?

0 comments No comments
Anonymous

2021-12-31T13:16:57+00:00

I've just had my battery replaced for £150. So far, so good.

As you've stated the cost in pounds I presume you're in the UK, like me. Who did you use to do the battery replacement?
Was this answer helpful?

0 comments No comments
Anonymous

2021-12-30T20:12:24+00:00

There are too many problems e. g interface, supply voltage etc for that to be feasible. Imo.

Ive just had my battery replaced for £150.so far, so good.
Was this answer helpful?

0 comments No comments
Anonymous

2021-12-30T18:21:52+00:00

I have the same issue.

Is there a way to run it from an external battery for portability?

Fran
Was this answer helpful?

0 comments No comments
Anonymous

2021-10-19T13:41:06+00:00

in our family we have 2 sp6 and 3 sp5.

after 2 and a half years punctually 4 out of 5 devices went nuts with the battery. I currently live in Bangkok (Thailand) where a small workshop replaces batteries safely and for a reasonable price (5.000 thb, that is 120 Eur).

last year had my own sp5 serviced.

kids and wife devices (2 sp5 and one sp6) are now at 50% battery wear and I will have them serviced next week

my sp6 (2yo) is now at 6% wear and I think that in one year or so I will need to have it fixed.

what to say? well, I think shame on microsoft I guess :)

all in all if you live near to a cheap and reliable service center go for the Surface, it is great to use and nothing beats it about portability. If you are not sure on how to replace the battery, get something else.

best

M.
Was this answer helpful?

0 comments No comments