Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

242 answers

Sort by: Most helpful
  1. Anonymous
    2021-02-27T22:40:54+00:00

    Seem such a shame the device seems fantastic, so fast!

    Is it just the battery I should be worried about and do you think exchanging for a different copy of the same version would be better?

    Was this answer helpful?

    0 comments No comments
  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2021-02-27T15:36:14+00:00

    You bought this yesterday? Return it for full refund. THIS shows that the battery is at end of life.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2021-02-27T14:36:49+00:00

    Welcome to the community. We keep growing in number with this issue... like Seasidepc said, if you can return it, go now, and dont ever purchase a Surface device again, and dont look back.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2021-02-27T14:28:08+00:00

    Oh dear. This is very similar to my problem and most others reported here.

    If you can return it then I'd recommend you do.

    Col.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2021-02-27T13:50:46+00:00

    I purchased the surfacepro 2017 from cex yesterday. its the 8gb 258 version with i5. Im having major battery issues!

    About 4 times now I havebeen using the device and it randomly drains and turns off. Ill check andbe on 60% or so and it will suddenly drop and turn off. Looks like my battery is done but could it be another issue? 38 mins battery life from full charge is not what I was expecting after paying £450 for this!

    Was this answer helpful?

    0 comments No comments