Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-08-29T15:49:20+00:00

    Hey, glad you got it sorted after such a bad start. I'm still hoping we get a proper Microsoft resolution. If not I'll be doing the same in the UK😑.

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  2. Anonymous
    2020-08-29T15:24:58+00:00

    August 2020.

    I tried to have my battery replaced in Dhaka (Bangladesh) and it did not work. The new battery did not fit my surface pro (??) and the screen, despite not broken, was no longer functioning. I let you imagine my frustration.

    A specialised warehouse in Bangkok instead made the magic. With 5.000 Baht (less than 150 Eur) they replace batteries. In my case it took 13.000 bht to change battery +screen damaged in Dhaka and now my Surface works perfectly. 

    Not sure I can  post it here but their name is TRUE IT.  They claim they fixed more than 3k Surface devices with only some hiccups at the very beginning. In any case if they open your Surface and the screen no longer works, they will replace it on their own espenses. 

    Now... if this can be done in Bangkok, there must be equivalent shops in countries especilly where Surface is a best seller. 

    Good luck.

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  3. Anonymous
    2020-08-17T15:32:03+00:00

    I have the same problem and report via Feedback Hub and post battery report here:

    https://1drv.ms/u/s!ApqTSFgg4Dwqhr8-ShyFaGmF-cXWcg?e=sdTbg5

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  4. Anonymous
    2020-07-31T11:30:30+00:00

    I have the same problem.  I submitted a problem via Feedback Hub.  Here's the link:

    https://aka.ms/AA94et6

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  5. Anonymous
    2020-06-23T01:35:57+00:00

    Same here with Surface Book. Battery swollen so badly screen popped out. I was unaware of the problem until that happened. Why didn't MS notify people of a POTENTIAL FIRE issue? Of course, now my unit is just past the 3 year free replacement and the unit is impossible to repair. This is OUTRAGEOUS. Last time I purchase a MS product.

    YES! First and Last.

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