Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-08-27T22:46:16+00:00

    Hi everyone,

    I've been reading about this problem and come across some suggestions like rolling back the firmware in Device Manager.

    Have anyone tried this?

    Best Regards.

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  2. Anonymous
    2019-08-27T07:36:10+00:00

    Good to hear some kind of confirmation, even if it is unofficial. Their lack of communication here is frustrating. :(

    Btw:

    Here is my feedback hub report.

    https://aka.ms/AA5yjrn

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  3. Anonymous
    2019-08-25T16:52:54+00:00

    … On these three discharge cycles, the capacity remaining when the machine powered off were: 26,490 mWh, 23,480 mWh and 35,930 mWh. (Most interestingly, on the third discharge cycle, the power remaining when the machine powered off was exactly the capacity it had at full charge.) I think the numbers reported by Batteryreport are completely unreliable.

    Correction:

    My apologies. I misreported the capacity remaining in the Batteryreport for my third discharge cycle. I thought it is unchanged from the full charge value, but instead I had misread the report and the actual value was 22,490 mWh. Here is an update to those few sentences.

    … On these three discharge cycles, the capacity remaining when the machine powered off were: 26,490 mWh, 23,480 mWh and 22,490 mWh. (Most interestingly, on the third discharge cycle, the power remaining when the machine powered off was exactly the capacity it had at full charge.) I think the numbers reported by Batteryreport are completely unreliable.

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  4. Anonymous
    2019-08-25T10:12:27+00:00

    Microsoft tells me that they are working on battery issues, and I keep asking

    them to post something officially in this forum.

    Thanks Barb. Your efforts are much appreciated. And I have the same hope as Cai, since my surface is also dead now. It really needs some way to get some power.

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  5. Anonymous
    2019-08-25T10:08:32+00:00

    Yeah the battery indicator was totally unreliable. It took ~20min to reach 100% when plugged in, a few minutes to drain normally upon unplugged, then suddenly it would either hibernate or shut down, depending on the actual battery level I think. And it didn't matter how long I kept the device plugged in. As soon as it was unplugged, the same symptoms were observed.

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