Windows 11 22H2 held back on Surface Pro 8?

Anonymous
2022-09-24T16:38:28+00:00

Hi,

[Surface Pro 8 currently on stable build of Windows 11 21H2 (22000.1042)]

I recently installed 22H2 on my desktop, and it went just like expected.

However, my Surface Pro 8 doesn't want to install it.

All methods for installing it are not possible (except for a straight clean install from an installation media, which I haven't tried yet.)

ISO, Windows Update, and the installation assistant are not installing it, saying something about my settings being "incompatible". (Roughly translated from German.)

This even happened after a complete reset with the recovery drive, so I doubt it's my settings... Also, I noticed a couple other people having the same problem on reddit etc.

Now, I did run the insider versions of 22H2, and even the most recent DEV builds on the SP8, without issues (well, aside from the usual insider issues...) but lately even the option to install a beta build is not available (most likely since that's the same build that is 22H2.)

So my questions are:

What is the core issue that currently exists, that causes MS to hold back the update?

Is there a way to install it anyway? (I tried the group policy to disable protections on feature updates, still won't work.)

Any info would be appreciated!

Surface | Surface Pro | Install and update

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Anonymous
2022-10-17T02:32:12+00:00

Posts seem to verify that updates are staggered and are not necessarily deployed simultaneously to all machines. I perceived certain prerequisites such as cumulative updates (which may also be delayed) and even store updates needed purging before system stabilities and conditions were met for the offer of the large 22H2 pack (it did take most of an hour to go in). Can only suggest to others patience, manually purging all update areas and a system file check (admin command prompt sfc/ scannow to ensure your system has no pre corruption).

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Anonymous
2022-10-14T06:56:29+00:00

Just checked Windows update and the hold has now officially been released! Windows 11 22H is finally downloading as I write and being deployed to my Surface Pro 8 i7 32Gb.

All looks good so far. If it doesn't install, I'll continue the thread, but pleased that it has simultaneously met with the new Surface Pro 9 release, so all is well.

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  1. Anonymous
    2022-09-28T04:10:37+00:00

    What a terrible answer from Microsoft. Your feature device is not getting timely updates and Microsoft does not release any information. Even worse is that this update is mainly updating Windows 11 with features that were in Windows 10.

    The only information that Microsoft does provide is that the Surface Pro 8 needs an update to the Intel Smart Sound Driver and after the driver is updated the 22H2 safeguard will be released. Only that the device manager confirms that the driver is already updated well past the driver that is stated to be the issue.

    Microsoft really needs to release more information and be more transparent.

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  2. Anonymous
    2022-09-28T03:56:00+00:00

    I have the Surface Pro 8 i7 32GB and Windows update reports that Windows 11 22H2 is 'on its way to the device but is not yet ready' and this has been the case well after official release of the update.

    According to documented compatibility issues the Surface Pro 8 uses Intel / Realtek SST audio drivers which are the drivers causing the problem with the rollout and hence the delay. There also may be a problem that the adaptive refresh rate (60/120Hz) cannot be used with the regular drivers provided.

    Windows 11 devices with the affected Intel SST driver might receive an error with a blue screen. The affected driver is named Intel® Smart Sound Technology (Intel® SST) Audio Controller under System Devices in Device Manager and has the file name IntcAudioBus.sys and a file version of 10.29.0.5152 or 10.30.0.5152. Only devices with both the Intel 11th Gen Core processor and the Intel SST driver version of 10.29.0.5152 or 10.30.0.5152 are affected by this issue.

    According to Microsoft the Workaround is to check to see if an updated driver is available and install it by updating the Intel® Smart Sound Technology drivers to a version 10.30.00.5714 and later or 10.29.00.5714 and later. But, later versions refer to just the last part of the version number and 10.30.x versions are not newer than 10.29.x versions. Supposedly, once you have updated to a compatible version of the Intel® Smart Sound Technology drivers, you should be able to upgrade to Windows 11 but it can take up to 48 hours before the upgrade to Windows 11 is offered.

    My device already has the version 10.29.0.5714 and is still awaiting 22H2 so obviously there is more to this than above.

    The waiting game is on the cards. Looks like Intel need to get their finger out or perhaps this is just all a part of having a latest flagship device?

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  3. Anonymous
    2022-09-27T22:50:06+00:00

    Ah, that oh-so-useful MS feedback.

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