Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

235 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-03-27T06:45:52+00:00

    Thank you for the reply Lyod G.

    I want to use this open request to capture additional information. My laptop has been shutdown for 24hrs and I've just rebooted it to check how much battery remains. The battery indicator reads 67% charge remaining.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-03-27T05:15:15+00:00

    Hi Tim923347, 

    Thank you for posting here in Microsoft Community forum.

    You may notice that when you turn off the Surface Pro 4, the battery charge lasts for only a week or so, whereas previously it would last weeks when the device was turned off. 

    Thank you for your feedback and the great information. We understand the concern and were currently look into this issue. Please continue to check for Surface and Windows Updates to make sure that your device has the most current firmware and software available. This is an issue with the Surface Pro 4 that will be addressed in a future update. 

    Keep us posted for further concern,

    Loyd G.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-03-26T02:26:45+00:00

    Hello,

    Like so many others, my Surface Pro 4 battery drains while shut down. A full drain takes about two days after shut down and while disconnected from the power supply.

    To shut down I choose 'Shut down' from the Windows 10 icon. I am not pressing the Power button.

    I have run diagnostics, changed registry entries and tried many suggestions listed on the web. Still, the battery drains.

    Is there a solution?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-03-10T03:33:42+00:00

    It's astonishing to see how long this has been going on, and not once has there been any kind of proper response or acknowledgement from MS. Never again!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-03-09T20:13:27+00:00

    Barb Bowman's 2/26/1 8 post explains this.  Short version:

    English: "Shutdown/Hibernate" 

    Translated to,...

    Microsoft: "Still running but but unresponsive to user."

    Was this answer helpful?

    0 comments