Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-11-20T08:36:30+00:00

    Its seems to be manufacture problem but Microsoft don't want to admit.

    They should offer free upgrade to the 5th generation or in a symbolic price.

    I just make a replacement under warranty (This is the second time).

    I will update you if it solve the problem or not soon.

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  2. Anonymous
    2018-11-19T22:12:41+00:00

    sorry but in less than a week my SP4 4gb 128gb, from fully charge become totally unloaded and I can't switch on without AC, also hour is uncorrect! If I want to start imediatelly I can't because it automatically shutting down. Sorry for my bad english but I speak only italian.

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  3. Anonymous
    2018-11-15T16:01:51+00:00

    any fix?

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  4. Anonymous
    2018-11-02T17:42:17+00:00

    Same problem.

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  5. Anonymous
    2018-10-27T01:02:25+00:00

    I agree with you, dh055, that it would be good to alert comp. journals, Consumer Rep., etc. about the issue.

    A comment on one of the statements made above about that it's normal for a battery to discharge after 300+ cycles - this is not true. Modern Li-ion batteries are designed to keep ca. 80% of their initial charge after 1000 cycles - my MBPs from 2009 and 2010 have proven this to be true (they still work and when off, the battery charge does not drop like with Surface Pros). Also, I have a ThinkPad X230 that is 5 years old (original battery) and I've tested it after I noticed the problem with my SP4 - when it's off, the battery does not discharge. Thus, the issue with SP batteries is either a battery-related problem (manufacturing/design error) or a SP assembly related problem (short-circuiting?).

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