Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  2. Anonymous
    2018-10-25T20:37:30+00:00

    I've the same problem with Surface Pro 4. I shutdown it at 100% battery, also while pressing SHIFT on keyboard, but still drain battery... and when I power on I need to plug the power cable because the battery is at 0%.

    I think that Microsoft need a smarter way to manage this... I don't want download email or updates when is powered off.

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  3. Anonymous
    2018-10-25T18:54:03+00:00

    Your battery, back in September, shows 360 battery cycles.  One site suggests a battery will normally last for 300-500 cycles.  So you are in that zone with your battery.

    There is another thread where a battery is draining while in hibernation about the amount a Modern Standby system will drain while in Modern Standby.  It is not supposed to drain in hibernation either, but it is.. and the battery only had 56 cycles.

    You may have a battery which is failing and along with unexpected drains, will show an accelerated drain.  The high number of cycles on the battery may exclude you from being considered for a warranty replacement.

    I would still suggest you put your system back to the factory configuration and let it work as designed.  It may still drain, but might not drain as much.

    I am currently looking at the Surface Pro 6.  Before I purchase, I want to know how much it will cost to replace a battery in an $1800 unit.  I think the answer to the question may keep me from going down that road.

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  4. Anonymous
    2018-10-25T18:24:43+00:00

    I understand that you're a volunteer and have no "powers".  It's very disappointing that even your internal emails are going unanswered.  It definitely feels like an official, but unspoken, policy decision has been made.  My next computer will NOT be a Surface, unfortunately, but it would be nice to see Microsoft address or even acknowledge the issue.  That's why I'm writing to the magazines, the BBB and Consumer Reports.  Maybe the publicity will make them stand up and take notice.  

    I think others on this forum should do the same.

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  5. Anonymous
    2018-10-25T17:12:53+00:00

    I have the entire thread archived offline as well. My emails to an internal

    contact on this issue have had no replies. I'm a volunteer, I have no magical

    powers to get Microsoft to take action or even respond.

    >It would not surprise me to see this entire thread deleted after a few days - which is why I have archived the entire thing.

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