Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-06-03T18:26:08+00:00

    Here is a copy of the sleep study.  It only goes back to the 31st.  I am finding it a little difficult to read since it doen't seem to show battery power at start up.  Yet, it looks like on 6-1 I was at 86% percent and had only used 5% batter power which would make me conclude it was at 92% percent at startup.  I had shut down the evening before at 100%.  I may try this evening shutting down at 100% and seeing what the percentage is tomorrow evening.

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  2. Anonymous
    2018-06-02T21:50:11+00:00

    Hi Michael,

    Thank you for bringing this to our attention. Were you able to run a battery report - sleep study? If you haven't, follow the steps below to run the battery report: 

    1. On the Search bar/Cortana, type cmd to search for the Command Prompt.
    2. Press and hold or right-click and select Run as administrator.
    3. On the Command Prompt, type po****wercfg sl****eepstudy.
    4. Open the file location of the said report. (It will appear as sleepstudy-report.html) 

    Kindly post a screenshot of the recent usage or at least one week of the report here. You may also upload the HTML file using OneDrive then share the link.

    We're looking forward to your response.

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  3. Anonymous
    2018-05-28T01:43:51+00:00

    NOTE:  On the  19th of the month I performed a complete Windows install (erasing my data files).  From 19 & 20 May, no apps, and no Office 365 was installed.  Nothing except Windows and all the updates.  I experienced a battery drain overnight on the 19th and 20th and each night I still experience a battery drain.  Below is the link to the battery report:     

    https://1drv.ms/f/s!AsnLnheTLO-RgZIX6HWJJ1NgLGwa7A

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  4. Anonymous
    2018-05-27T21:39:09+00:00

    Hello adarrow2,

    We appreciate your response. Were you able to run a battery report - sleep study? If you haven't, we suggest that you try these steps:

    Step 1: On the Search bar/Cortana, type 'cmd' to search for the Command Prompt then press and hold or right-click and select 'Run as administrator'.

    Step 2: On the Command Prompt, type 'powercfg sleepstudy' and wait for the result.

    Step 3: Follow and open the file location of the said report. (It will appear as 'sleepstudy-report.html')

    Step 4: Once you open the report, kindly send the screenshots of the recent usage and at least one week of the report.

        *You may also upload the HTML file using OneDrive then share the link.

    We'll be waiting for your response.

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  5. Anonymous
    2018-05-25T07:32:42+00:00

    This is the answer:

    https://answers.microsoft.com/en-us/surface/forum/surflaptop-surfperf/how-do-i-disable-connected-standby-on-my-surface/3404fcdf-6f68-4168-b40a-9126ef657879

    Navigate through the registry by expanding these Keysets: HKLM > System > CurrentControlSet > Control > Power > CsEnabled. Change the value from 1 to 0 and restart.

    HKLM\System\CurrentControlSet\Control\Power\CsEnabled (1->0) (change from 1 to 0 and restart)

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