Power Cover Not Charging 100% 0% 100% ???

Anonymous
2016-08-27T11:39:33+00:00

I've seen many post, but no answers?  Surface Pro Classic and just bought a Power Cover.  Power Cover is recognized as both a keyboard and a battery under devises.  All firmware ever pushed is there and updated. Battery #1 and Battery #2 show in the battery menu...but not charging or maybe 100% charged is completely depleted. 

Once the internal battery reaches 80% (or so) the Power Cover charge goes from 0% to 100% and not charging.  Once the internal battery is depleted, the Surface shuts off and the Power Cover sits there happily doing nothing to help. 

Has Microsoft just ignored the many people that this problem has occurred to, or is there not a fix.  I'm trying to hold out till the Surface Go, but this battery thing is annoying to deal with.

Please don't add the gif. of how the batteries charge or how the blue fills the keyboard and monitor, please please don't answer with that.

Surface | Surface Pro | USB-C

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2016-09-28T10:59:57+00:00

    let us know if the replacement power cover works.

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  2. Anonymous
    2016-09-27T19:22:10+00:00

    I ended up contacting customer help desk and I am getting a warranty replacement

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2016-09-27T10:00:53+00:00

    this is an English speaking forum. Please post in English for assistance.

    У меня такая же проблема!!! Скажу больше, переписывался по поводу этой проблемы с представителем майкософт. Он обещал сам перезвонить, в итоге тишина...Хотя он наверняка сказал бы всю ту же лабуду про обновления и прочую бестолковую инфу. В общем нужно самим ковыряться!

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  4. Anonymous
    2016-09-27T04:55:46+00:00

    У меня такая же проблема!!! Скажу больше, переписывался по поводу этой проблемы с представителем майкософт. Он обещал сам перезвонить, в итоге тишина...Хотя он наверняка сказал бы всю ту же лабуду про обновления и прочую бестолковую инфу. В общем нужно самим ковыряться!

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  5. Anonymous
    2016-09-25T20:32:44+00:00

    I also just purchased a brand new cover thinking mine was damaged since I bought it used. The new cover does exactly the same thing. Clearly this is an issue Microsoft doesn't want to address...

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