Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

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Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

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  1. Anonymous
    2015-02-04T02:15:59+00:00

    Guess ill just keep repeating the, procedure above until I go to sleep. Lol. This a last ditch effort before I return it and demand they go through each of their devices until one works. I really need the surface hub functionality. Thanks again for all your input too James B 81.

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  2. Anonymous
    2015-02-04T01:50:50+00:00

    As mentioned in the last few posts, switching to a different keyboard doesn't work, the surface hub software doesn't work properly, and I believe a few other misc. issues.

    kwill34 - what worked for me was the following:

    Go to the Surface Pro Touch Controller Firmware in device manager and right click and choose uninstall - check the box for "delete driver package" or whatever it is called and click OK...  Then scan for hardware changes - it will redetect as "device firmware".  Then run windows update and it will detect that you need a firmware update.  Download/install as normal and it'll tell you that you need to reboot.  When it reboots it will try and install the firmware - if it is successful it will take 3-5 minutes (or more) to install and then boot to windows and device manager will no longer show any yellow exclamations for that device.  If it fails the status bar will only go about 20% across the screen and then the Surface will reboot.  It usually tries 2-3 times and then gives up and reboots to windows with the yellow exclamation.

    I just kept doing the above process over and over again (probably 50+ times on my last Surface device) and eventually it installed the firmware update.

    The other option is to return it or wait for a fix.

    -James

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  3. Anonymous
    2015-02-04T01:44:57+00:00

    What's wrong with just leaving it there? Is it causing problems? My computer seems to be working OK. I'm not sure exactly what this driver is used for but my pen and my touch screen seem to work

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  4. Anonymous
    2015-02-04T01:39:44+00:00

    Got it. Thanks much. I'll just quit trying and move onto going to the store again or calling support.

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