Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

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Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

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  1. Anonymous
    2015-01-21T20:30:48+00:00

    I am still able to access this link and it hasn't been updated since Dec 25th:

    http://support.microsoft.com/kb/3024327

    Here is a link describing the 1/15/15 update:

    http://www.microsoft.com/surface/en-us/support/install-update-activate/pro-3-update-history

    I don't see anything specific about this firmware update problem, but hopefully it does fix it, please keep us updated.

    -James

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  2. Anonymous
    2015-01-21T20:10:42+00:00

    Looks like they've released a patch dated 1/15/2015 and removed the KB article about the code 10 or 14 error!  Trying it now to see if that resolves the issue.

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  3. Anonymous
    2015-01-15T21:35:45+00:00

    LibbyWolfe, We bought ours from a store and after using their tech support who could not help, called MS tech support who could not help. Eventually returned it to the  purchase store as advised and got a new one with different batch number and it works fabulous. Hope you have a resolution soon, such a pity because it really is a great tablet.

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  4. Anonymous
    2015-01-15T18:16:21+00:00

    yea its worth a try, i tried a few times and still no joy. 

    You know when its not going to work when you see the surface screen and a white bar on the bottom go up and stop 1/4 of the way and restart and try again.

    What should happen when its updating is you see the surface name and it stays like that for a few minutes while its updating.

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