Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-05-20T14:38:49+00:00

    Hi,

    I have the same exact issue.  Did a fresh restart of Windows and firmware and drivers are completely up to date.  

    Issue is only when the computer is plugged in and only seems to happen around 9pm at night.  It could be that after a full day of being on and plugged in.  

    Ran Surface Diagnostic Toolkit and it did not help.

    Please let me know if there is another solution.

    Thank you

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  2. Anonymous
    2019-03-18T13:56:37+00:00

    Read all of the posts. This has been an issue for years. Microsoft knows about it but doesn't seem to want to address it. They just keep pushing out more units with the same issues year after year. It's very frustrating. I have had three surface pro models over the last few years all with the same problems.

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  3. Anonymous
    2018-09-13T16:04:26+00:00

    Oddly, I had this issue until I turned the keyboard backlight off full brightness.  Off, low & medium brightness seems okay...

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  4. Anonymous
    2018-05-24T00:58:11+00:00

    Hi,

    I've removed and put back the type cover several times when the issue occurs.  It then works fine for a brief period then I get the same issue once again of the mouse pointer freezing.  So it's not a fix.

    Thanks,

    Mark

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  5. Anonymous
    2018-08-12T21:34:32+00:00

    Same problem.

    Freezes when plugged in.

    Got a brand new Microsoft charger.

    Same problem still.

    The problem is within the Surface Pro 4. 

    It is likely a quality control problem because thousands of people have it but not everyone.

    Microsoft pretends each similar case is new and unique so they don't have to do a recall.

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