Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2020-06-27T22:11:42+00:00

    I also feel same.. very bad experience with surface pro.. hope Microsoft team will help

    I thing Microsoft will do NOTHING.

    Better change the computer's factory

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  2. Anonymous
    2020-06-27T19:20:59+00:00

    I also feel same.. very bad experience with surface pro.. hope Microsoft team will help

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  3. Anonymous
    2020-06-27T19:19:08+00:00

    I am getting this issue very frequently and how to contact microsoft during covid

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  4. Anonymous
    2020-06-25T23:09:30+00:00

    Hmm, this thread may be a few years old but I've recently been experiencing similar problems with my 4 year old Surface Pro 4 running on Windows 10, noticeably after trying to share my screen on MS Teams, when all hell let loose on files overlaying files but all remaining see-through to the ones below (chaos on the screen). I only learnt later that I should have shared 'Desktop' instead of 'Windows'. Anyway, the issues have persisted despite uninstalling and reinstalling the Display Adaptor drivers (Citrix and Intel 540), reverting to a prior Restore point, uninstalling recent Windows updates, engaging on a chat with a Microsoft help desk. You name it, I've done it, and whilst the issue is not constant, it triggers in when scrolling or viewing some videos. It's draining productivity and whilst the easy answer is buy a more recent version of Surface Pro, to be honest, if Microsoft can't explain or resolve these problems, I'm a tad reluctant to buy another Surface.

    Does anyone have a solution which actually works, or is the graphics driver etc now too corrupt or irreparable?

    It’s a hardware issue. Has nothing to do with drivers. The only option i found working is to hook it up to external monitor. Works perfectly. So mobility died with that. Will never buy another surface 1600 piece of ****. They don’t stay by their product. They had to be forced to even do thise replacements as they did. They should’ve sent an email to all surface pro4 users to ask for exchange. Worst product in the history of tablets Surface Pro 4.

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