Surface Pro 4, Screen Flickering, Shaking

If you have had it 3 years or less, you will be able to exchange it online from the microsoft store, the problem is you will get another Surface Pro 4, that will eventually get the same problem.  If you can get to a Microsoft store you might be able to exchange it to a Surface Pro 5.  That’s what I did.

Good Luck

Hi BryanH,

My father who winters in Hawaii is experiencing flickering with his Surface Pro 4, i bought one at the same time a few years back, can he get his replaced by Microsoft?  let me know the steps if you don't mind as we purchased it from Microsoft Canada.

Rich

Translated from Portuguese:

Good evening. To my surprise, the image on my Surface Pro 4 also started to shake. I called Microsoft support and was told that it was an equipment design problem and, if it was repaired again, I would still have the same problem. Microsoft has discontinued this Pro 4 model for this reason. The solution proposed was paying 661€ [out-of-pocket] to replace my Pro 4 with a Pro 5 version which supposedly does not have this design problem. Microsoft should bear the costs for the regularization of the problem and not the Clients.

I do not understand why customers were not informed by Microsoft about the problem and assuming the resolution of the problem? I spent more than €1200 on a Microsoft computer that only lasted the warranty time, yes... it is not Chinese (In my opinion the Chinese already go well ahead of the Americans and they do not assume their mistakes and are only interested in getting rich). I will take this case to the Portuguese courts since the Microsoft brand has to be responsible for a product that has been poorly designed and that does not work, and customers get the loss.

I will never again buy Microsoft products, ever.

Boa Noite,

Para minha surpresa o meu Surface Pro 4 começou também a tremer a imagem, liguei para o suporte da Microsoft e foi-me dito que era um problema de conceção do equipamento e se o mesmo fosse reparado voltava a ter o mesmo problema.

Tendo a Microsoft descontinuado este modelo Pro 4 por este motivo.

A solução proposta foi o Pagamento de 661€ para substituírem pela versão Pro5 e usado e que supostamete não tem este problema de conceção.

A Microsoft sim, deve assumir as despesas para a regularização do problema e não os Clientes.

Não percebo porque os clientes não foram informados pela Microsoft acerca do problema assumirem a resolução do problema?

Gastei mais de 1200€ num computador da Microsoft que só durou o tempo da garantia, sim... não é do Chinês (Na minha opinião os chineses já vão bem à frente dos Americanos e estes não assumem os seu erros e só se interessam em enriquecer), 

Vou levar este caso aos tribunais Portugueses uma vez que a marca Microsoft tem que se responsabilizar por um produto que foi mal concebido e que não funciona, e os clientes ficarem com o prejuízo.

Produto da Microsoft não volto a comprar mais, nunca mais.

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