Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2019-12-31T21:18:51+00:00

    Boa Noite,

    Para minha surpresa o meu Surface Pro 4 começou também a tremer a imagem, liguei para o suporte da Microsoft e foi-me dito que era um problema de conceção do equipamento e se o mesmo fosse reparado voltava a ter o mesmo problema.

    Tendo a Microsoft descontinuado este modelo Pro 4 por este motivo.

    A solução proposta foi o Pagamento de 661€ para substituírem pela versão Pro5 e usado e que supostamete não tem este problema de conceção.

    A Microsoft sim, deve assumir as despesas para a regularização do problema e não os Clientes.

    Não percebo porque os clientes não foram informados pela Microsoft acerca do problema assumirem a resolução do problema?

    Gastei mais de 1200€ num computador da Microsoft que só durou o tempo da garantia, sim... não é do Chinês (Na minha opinião os chineses já vão bem à frente dos Americanos e estes não assumem os seu erros e só se interessam em enriquecer), 

    Vou levar este caso aos tribunais Portugueses uma vez que a marca Microsoft tem que se responsabilizar por um produto que foi mal concebido e que não funciona, e os clientes ficarem com o prejuízo.

    Produto da Microsoft não volto a comprar mais, nunca mais.

    ******@live.com

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  2. Anonymous
    2019-12-15T02:12:43+00:00

    Hi Bryan, I have this exact same issue with my surface pro 4. I contacted Microsoft and was told to send the device to microsoft for a replacement (case # 1488479428). A few days later I received an email with the message below. 

    "our device or accessory was not serviced. During our inspection, we found damage that your Limited Warranty does not cover."

    the device was returned to to me unrepaired, unreplaced. to make matter worse, my laptop came back with a huge HOLE at the bottom. Not only did microsft not fix my device under the warranty, you guys actually made it worse. i'm very upset and very disappointed. what can i do to about this situation? please help. 

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  3. Anonymous
    2019-12-14T14:03:59+00:00

    Hi, I have the same problem with you, and I happened to find a solution that might help.

    previously my microsoft surface had a protector that could protect it when it fell or bumped.

    I decided to take it off so that the heat from the Microsoft surface could come out without any obstruction from the protector that was installed before.

    my surface usually lasts 60-90 minutes without any interruption with the position of the power cable plugged in.

    With the protection removed, my current surface can last for 3 hours, without any interference even though the power cable is still plugged in.

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  4. Anonymous
    2019-12-14T14:03:07+00:00

    Hi, I have the same problem with you, and I happened to find a solution that might help.

    previously my microsoft surface had a protector that could protect it when it fell or bumped.

    I decided to take it off so that the heat from the Microsoft surface could come out without any obstruction from the protector that was installed before.

    my surface usually lasts 60-90 minutes without any interruption with the position of the power cable plugged in.

    With the protection removed, my current surface can last for 3 hours, without any interference even though the power cable is still plugged in.

    Was this answer helpful?

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