Surface Pro 4, Screen Flickering, Shaking

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

Could you explain the reasons why Microsoft believes a design fault should lead to a full replacement of the product if the fault manifests within the first 3 years, while for products older than 3 year is suddenly not Microsoft's responsibility to fix their mistakes?

Microsoft have advertised the Surface Pro as a premium product and have asked a premium price for it. How is that possible that you claim that a premium product a bit over 3 years have lived its life and can fail completely any moment?

Where is Microsoft's own trust in its own products? One can reach very easy some conclusions when it sees that in your trade-in program for a working Surface 4 Pro you are offering the amazing amount of 75 EUR (!!!), while to replace a faulty one (even if it is faulty because of your own design issues), you are asking your customers for 485 EUR ...

For products that are advertised and sold as premium products one expects that the quality control is so good that their systems will degrade much slower than 3 1/2 years (I have an 8-years old Mac Mini that still works perfectly fine, we have an HP laptop that is in our family since more than 9 years that needed only its battery replaced).

Considering that I have contacted the German Support  and they came with an incredible story that if a design fault, that is directly linked to the heat that the tablets develops during functioning, manifests during the first three years of life, is Microsoft's problem while after 3 years it becomes the customer's fault, I can only say that you are very successful in blaming your customers for your own faults. 

My own conclusion is that when it comes to HW, Microsoft is unfortunately far behind their competitors (not only Apple but also other Taiwanese or Chinese manufacturers) in far to many aspects: quality control, device heat control mechanisms and the after-sales support and on top of that, it does not make any efforts to keep its premium customers happy.

(Did I forgot to mention that we purchased also a Surface Pro 6 just before the 4 failed? Well, considering your behavior, the 6 will be the last Microsoft system we purchase)

Thank you for the link. I posted a comment also. I also sent them a message expressing my dissatisfaction via Twitter twice.

I just posted on an article on CNET where MS presented their new Suface devices (Duo, Neo and whatnot).

https://www.cnet.com/news/two-new-surface-pro-tablets-just-debuted-at-microsofts-annual-announcement-event-pro-x-pro-7/?ftag=CAD1acfa04&bhid=24948699393666296297008177087424

That's the link if you care to post.

I commented that I will not buy another Surface device and a short summary of my experience. If MS won't take our issues into account, we can at least let others know what to expect.

What is the recourse for this issue? It looks like MSFT is not standing by their product 100% .... shame on them for doing a cop out and hack job with these bricks. Offer a real solution please.