Surface Pro 4, Screen Flickering, Shaking

Hi Bryan,

I think your attitude is sincere,  but here is an urgent one I'd like your solution.

I got a replacement becase of the flickering issue in Feb 2017 and found that the new one got the same flickering screen issue last year (2018). However, I left US by then and haven't got any chance to walk in and replace. I reported the issue one year ago and only got a friend to bring the laptop to US yesterday.

He told me that the staff member in your store has no idea of the issue at first. After my friend showed the receipt and flickering vedio,  your people said it is not within 3 year because the calculation will be based on my ''first' purchasing time,  not the 2017 replacement time.

Can you explain?  IF Microsoft had correct the issue the first time I brought the laptop in and got me a good one,  rather than a flawed one AGAIN, I won't suffer so much in this trouble. What pissed me off a lot is that in the company level,  you seems still hiding and not willing to admit the flaws and take responsibility.

So can your company admit that the product is a failure and act on that concensus?

In the store,  your staff acted as if I want to take advantage of your beloved company and as if I 'pretend' to be the victim.  I am really sick of this.

MS can spend $30 bn to repurchase it's stock,  yet has no courage to treat its customers fairly.  Why?

I tell you that it is not over.

I could get rid of the laptop at much lower cost by selling it to other families,  but still,  that will me feel guilty and sick because they don't know the issue and might fall victim by using your "high quality" product.

So could you please let the flawed products end up in your own hand?

I've shared my experience with my friends in Harvard, UC Berkeley, Michigan U, and UT Austin, etc.. I convinced them that we should never trust a hardware coming from MS. But I know that's far from enough. There must be something that we can do so eventually you will be held accountable.

Have a good day and look forward to your reply.

Yanlong

I completely agree. I was hoping for a trade in program so I could get a Surface Pro 6. But this didn't happen, I got a refurbished unit with a 90 day warranty. As expected, it failed after the warranty expired. So I feel robbed. Particularly because my Surface Pro 1 is still working.

So I opted out of the whole Surface ecosystem and got a Dell XPS. But my Surface is still laying there with my files on it. Pisses me off to no end.

If anybody can get a class action lawsuit to actually prosper, I'm game.

I got the same issue. I was offered a refurbished unit with a 90 day warranty in 2016 and the same flickering issue happened again one or two years after on the unit. It's a proof that the product is a failure. Yet now what we see is a "eligible replacement" within 3 year. And when I eventually found a friend who would travel back to U.S. and help me walk in and replace the refurbished product, MS staff said the 3 year would be counted from the day of my original purchase, not the day they offered me the refurbished one.

I've never been so disappointed to a tech company like MS and my patience faded away. It seems that MS's strategy is to let time take care of everything and that we, the consumers, will forget. I used to think about getting rid of this product at any cost, but I know that wherever the product goes it will do harm to the health to the new user, and that will make me feel sick of myself. So what should I do? Keep being ripped off by MS. 

Do I want a microsoft prodcut anymore? Never. 

"If anybody can get a class action lawsuit to actually prosper, I'm game." Count me in.

Same here. I am in support too. Microsoft should offer each one of us who have invested in Surface Pro 4 their latest Surface Pro offering. My device had ghosting and screen flickering issues from the day of my purchase. Even a refurbished replacement did not help.

I completely agree. I was hoping for a trade in program so I could get a Surface Pro 6. But this didn't happen, I got a refurbished unit with a 90 day warranty. As expected, it failed after the warranty expired. So I feel robbed. Particularly because my Surface Pro 1 is still working.

So I opted out of the whole Surface ecosystem and got a Dell XPS. But my Surface is still laying there with my files on it. Pisses me off to no end.

If anybody can get a class action lawsuit to actually prosper, I'm game.