Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2019-07-23T21:32:53+00:00

    Hi

    i have a surface pro 4 ! Which i bought from Germany

    I am really careful about my device but about 2 months ago i maxed it cpu and then ! It’s screen started flickering which had never happened before ! 

    I refreshed my device in order to make sure it wont happen again. But as expected it happened again . 

    Now what do i have to do?!

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  2. Anonymous
    2019-07-23T06:51:34+00:00

    If Microsoft really cares for its customers in the long run and if they want returning customers for Surface, they should replace all faulty Surface Pro 4 laptops with the latest non-faulty ones as a gesture of goodwill towards the suffered customers. My Surface Pro 4 started giving me problems from Day 1 of my purchase. Does Microsoft really care about their customers who invest into their products?

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  3. Anonymous
    2019-07-23T03:57:09+00:00

    Hi! It has not even been 2 years since I purchased the SP4. I was happy the first time they replaced my device but now I know that even the replacements are faulty. It is simply infuriating! Customer chat support is also not working. I am fed up of this.

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  4. Anonymous
    2019-07-22T20:20:58+00:00

    Same issues all around for SP4 users.. and it's not a small percentage of users as MS claims!  I have two SP4's one had this issue for a few months and the other just started with an update that was done while I was sleeping.  They don't want to fix it especially if you've had their stuff for more that 3-4 years.  Almost like we are being forced to upgrade to SP6, or whatever the brand new thing is.  And they know the consumers typically play along thinking we have some power over the outcome by posting our issues on sites like this??  MS is not in a hurry to fix this and more importantly they don't care.  Well, I guess they do care about $$$

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