Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2019-07-14T16:03:29+00:00

    I think it is unfair for Microsoft to put 3 years warranty limit for the flicker issue due to hardware problem. No one will be happy to spend over $1000 for a product which only has 3 years of lifetime. Microsoft should stand behind its product as other manufacturer does. Microsoft customer support tried to help and has escalated the warranty issue (reported 3 years 2 months from the date of purchase but the problem occurred within 3 years (2 years 8 months) to upper management but the request was denied by Microsoft upper management.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-14T14:40:48+00:00

    https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker -
    they are replacing free of charge if you qualify and are within 3 years of
    original purchase.

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  3. Anonymous
    2019-07-14T13:23:39+00:00

    Hi

    I have tried all the fixes recommended but the flickering screen is still there. Is there anyway i could get a one-to-one exchange for a new Surface Pro 4? Unfortunately the warranty of my Surface has already expired!

    Chris

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  4. Anonymous
    2019-07-04T13:22:18+00:00

    call the UK number but don;t take any notice of the automated options, pick any option that gets you to a human being, explain your problem and ask to be transferred.

    I had the same problem as you until I did this.

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