Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2019-07-04T12:17:03+00:00

    Hello

    Plz contact customer support on phone as per your country given in surface pro help.they will certainly call u n process for replacement.

    Thanks you for your reply,  I have tried again (twice) to use the support phone system, If you pick support your simply get directed to the support portal not a human being, if you pic paid support it never mentions a warranty area in fact its hard to get any response.

    All I need is who do I email or contact to arrange as the UK support number does not seem o be the right place to sort out this issue.

    Thanks again for the help

    Mark

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  2. Anonymous
    2019-07-04T09:31:02+00:00

    Hello

    Plz contact customer support on phone as per your country given in surface pro help.they will certainly call u n process for replacement.

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  3. Anonymous
    2019-07-04T09:09:48+00:00

    Good morning, 

    I also have the flickering issue on my Surface Pro, It has only started in the last few weeks, I have reviewed all the updates which unfortunately has not worked, my surface is 2 years old, I have tried to follow the link you provided but end up after 5 attempts with the phone support unfortunately this is only an automated process so could not get any information on how to start the warranty process.

    Appreciate any help

    Mark Urch

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-03T09:38:52+00:00

    See
    https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker -
    they are replacing free of charge if you qualify and are within 3 years of
    original purchase.

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