Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

Was this answer helpful?

100+ people found this answer helpful.
0 comments

2,779 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-07-27T15:52:19+00:00

    There is another problem. Eight months ago the power cord stopped working for no reason. That's OK, not too expensive and I don't need the SF 4 daily. A month ago, the new charger had a problem: the charging light on the connection is on, but the SF 4 was not charged! I believe it's not the power cord any more.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-07-27T12:57:06+00:00

    The Surface pro4 has the serious problem with the screen, all of us do not want to waste their money. I have paid about 2000 euros when Surface pro4 was the new product of MS.  in my opinion, MS should collect all of Surface pro4, replace with the new surface, not new surfacepro4 or pay back our money.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-07-27T10:43:58+00:00

    Thanks for this advise.  So appreciate your concern. I wish if I have someone like you advise me before get my surface.  Anyway no one can learn for free. Thanks a lot 😊😊😊

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-07-27T10:38:14+00:00

    I'm totally agreedwith you. For my case I bought it from Kuwait. And afterburner got the same problem they said we are not providing surface service in your country.  Send it to another country on my own expense. I'm so disappointed and I was wondering from the reply of MS in Dubai.  

    I decided to just break the device and sell the accessories to any shop.  Now I will be back to HP after 2 years from using MS product. It was really big mistake . And I'm advising all to do not go with it . Till they become professional in dealing with their customers. 

    khaledsalahZW

    Bravo, I also changed to HP Envy 13

    Great computer but there is a small concern when you need to connect to external monitor. You need to buy a USB-C to HDMI Adapter. Importantly, you must buy those that is compatible to HP Envy. Take note, not any USB-C to HDMI Adapter can work.

    Like my HP Envy, HP original USB-C to HDMI (Part Number: 1WC36AA) is not compatible. It is not listed in the compatibility table from HP official site.

    So, ask more before buying. Enjoy.....:}

    Was this answer helpful?

    0 comments