Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

Was this answer helpful?

100+ people found this answer helpful.
0 comments

2,779 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-05-13T13:13:01+00:00

    I did the latest upgrade as recommended in the MS Post and tested the SP4 (by switching to presentation mode in PowerPoint where the animated mouse and seconds clock are both hidden. It seemed to work fine until I tried to adjust screen brightness. Then all hell broke loose. There seems to be no vertical jitter but now there is horizontal jitter/flicker or whatever. It actually more unuseable. 

    Brian Copeland

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-05-13T09:47:07+00:00

    What is the point of changing our Premium "Newly bought" product, with a refurbished one, that others have reported to also have the same issue after a while?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-05-13T08:39:53+00:00

    Hey Everyone,

    Creating the best products and experiences for our customers is our top priority.

    We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

    To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

    Bryan [MSFT]

    Hi,

    I bought my SF4 from china 2years age, and i have the flickering screen issue and it was fixed five months ago, but the problem came back.  When I phoned MICROSOFT "China" today, the said that the new replacement offer is not for China customers . is that right?

    MS!!!!

    I don't trust you any more.

    I don't believe is only 10% of the SF4.

    READ MY LIPS..

    I know yiu will send me another refurbished SF AND I EXHAUSTED my patient with all work time and effort to uninstall and reinstall software...

    I WANT MONEY BACK TO BUY A SIMILAR HARDWARE BUT NOT ANY MS.

    THANK YOU for nor cinsidering me an otary

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-05-13T07:37:29+00:00

    what about surface pro 3?

    Was this answer helpful?

    0 comments