Surface Pro 4, Screen Flickering, Shaking

Anonymous

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own.

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

A video being played in browser
If I keep the touch screen busy by either taping it or keeping a finger on it
If I use the touchpad
If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.

My previous support ticket numbers are:

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

0 comments

2,779 additional answers

Anonymous

2018-02-17T06:48:46+00:00

I got my Surface replaced just a bit before the warranty expired, and i thought that would be the end of it, singe it's only affecting 1% of devices, right? Wrong. My replacement unit is also suffering from the same flickering issue i had with the first one. I am using this device as my work machine, and now I'm just out of luck. Please make this right Microsoft. Please.

I would be inclined to try returning to Microsoft if you can document that it happened in your previous device.

Also remember your replacement has a 90 day warranty. How long ago was the first device replaced, you did not specify.

My original device was bought back in early 2016. I had it replaced last April. Safe to say I'm SOL with the warranty
Was this answer helpful?

0 comments No comments
Anonymous

2018-02-17T06:25:13+00:00

I'm not very trusting of Microsoft replacements because of all the horror stories I have heard about it and I am in a tough spot when comes to replacements right now. How do I know if I have the manufactures warranty ?
Was this answer helpful?

0 comments No comments
Anonymous

2018-02-17T06:23:17+00:00

I only had the year warranty from best buy that's where I got it and I bought it brand new
Was this answer helpful?

0 comments No comments
Anonymous

2018-02-17T06:21:40+00:00

I bought my device brand new from best buy last year so its past my 90 day warranty peri
Was this answer helpful?

0 comments No comments