Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-02-09T19:00:05+00:00

    It just occurred to me, it would also be useful if we include media...so submit a photo or video of your device flickering. So #MySurface #Flickergate and include a photo or video of the issue.

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  2. Anonymous
    2018-02-09T18:48:59+00:00

    Microsoft is using the #MySurface hashtag today to celebrate 5 years of Surface Products, I think we should use the opportunity to highlight the issue with the Surface Pro 4 devices. Add #MySurface to the #Flickergate hashtag. when tweeting.

    Good call!

    1. Sign our petition https://www.change.org/p/microsoft-microsoft-surface-pro-4-screen-flickering-or-blurry?recruiter=845560982&utm_source=share_petition&utm_medium=copylink&utm_campaign=share_petition

    520 followers

    1. The class action was filed early this week, sign up. https://www.consumerclassactionlawyers.com/microsoft-surface-pro-4-flickering-screen-class-action-lawsuit-investigation.html?t=1&cn=ZmxleGlibGVfcmVjc18y&refsrc=email&iid=796f05f2076843059645d6e99399ea98&uid=734867867334791168&nid=244+281088008
    2.  Copy this message and post it everywhere you can

    What about all of us outside of the usa???? . No is doing sweet fa about it. I want a refund or a newer module.

     If the usa wins we all win. A recall is global

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  3. Anonymous
    2018-02-09T18:44:06+00:00

    Microsoft is using the #MySurface hashtag today to celebrate 5 years of Surface Products, I think we should use the opportunity to highlight the issue with the Surface Pro 4 devices. Add #MySurface to the #Flickergate hashtag. when tweeting.

    Good call!

    1. Sign our petition https://www.change.org/p/microsoft-microsoft-surface-pro-4-screen-flickering-or-blurry?recruiter=845560982&utm_source=share_petition&utm_medium=copylink&utm_campaign=share_petition

    520 followers

    1. The class action was filed early this week, sign up. https://www.consumerclassactionlawyers.com/microsoft-surface-pro-4-flickering-screen-class-action-lawsuit-investigation.html?t=1&cn=ZmxleGlibGVfcmVjc18y&refsrc=email&iid=796f05f2076843059645d6e99399ea98&uid=734867867334791168&nid=244+281088008
    2.  Copy this message and post it everywhere you can

    What about all of us outside of the usa???? . No is doing sweet fa about it. I want a refund or a newer module.

    Was this answer helpful?

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  4. Anonymous
    2018-02-09T18:32:23+00:00

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